Onsite Mail Services Specialist: Shipping & Customer Care

FedEx Corporation; Plano (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

FedEx Office is seeking a Mail Services Specialist to coordinate mail and shipping activities at our Plano, TX location, ensuring timely processing and excellent client service. The role involves operating mail processing equipment, assisting with fulfillment tasks, and delivering items across the onsite.

Minimum qualifications include 1+ year in customer service or operations, familiarity with carrier processes, and strong verbal/written communication.

Qualifications

• 1+ year of customer service or operations experience.
• Familiarity with USPS and commercial carrier processes (UPS, FedEx, DHL) preferred.
• Excellent verbal and written skills.
• Proficiency with computer systems and ability to learn new software applications quickly.

Responsabilités

• Coordinate all mail and shipping related services and activities.
• Pick-up and deliver packages and mail onsite.
• Operates mail processing equipment and maintains supplies.
• Provide customer service by informing customers of products, services, routes, and rates.
• Respond to internal customer inquiries regarding status of requests.

Connaissances

Customer service

Operations experience

Verbal and written communication

Computer literacy

Formation

High School Diploma or equivalent

Outils

Mail processing equipment

Postage meters

Barcode scanners

Copiers/Scanners

Description du poste

FedEx Office is seeking a Mail Services Specialist to coordinate mail and shipping activities at our Plano, TX location, ensuring timely processing and excellent client service. The role involves operating mail processing equipment, assisting with fulfillment tasks, and delivering items across the onsite.

Minimum qualifications include 1+ year in customer service or operations, familiarity with carrier processes, and strong verbal/written communication.