Onsite Mail & Fulfillment Specialist

FedEx Corporation; Illinois; On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Office is seeking a Mail Services Specialist to oversee the accurate, efficient handling of incoming/outgoing mail and parcels within a corporate or campus setting. You will ensure compliance with policies, provide consultative service, and support equipment and fulfillment tasks with minimal supervision.

The role requires interaction with customers and internal teams, with a focus on delivering a positive experience and reliable shipping solutions.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of customer service or operations experience.
• 1+ year of specialized experience preferred.
• Familiarity with USPS and commercial carrier processes (UPS, FedEx, DHL) preferred.
• Experience with mailroom equipment (e.g., postage meters, envelope openers, barcode scanners) preferred.
• Excellent verbal and written skills.
• Proficiency with computer systems and ability to learn new software applications quickly.

Responsibilities

• Coordinate all mail and shipping related services and activities.
• Pick-up and deliver customer packages and mail onsite.
• Operate and maintain a mail processing machine (mail meter).
• Provide customer service by informing customers of services, routes, and rates.
• Sort and prepare packages for pickup or delivery to designated mail stops.
• Log receipt and release of packages using a tracking system.
• Handle fulfillment tasks such as furniture or conference room setup.
• Respond to internal customer inquiries regarding status or feasibility of service requests.

Skills

Customer service

Operations experience

Verbal and written communication

Problem solving

Software learning ability

Education

High School Diploma

Tools

Postage meters

Envelope openers

Barcode scanners

Copiers/Scanners

Pallet jacks

Job description

FedEx Office is seeking a Mail Services Specialist to oversee the accurate, efficient handling of incoming/outgoing mail and parcels within a corporate or campus setting. You will ensure compliance with policies, provide consultative service, and support equipment and fulfillment tasks with minimal supervision.

The role requires interaction with customers and internal teams, with a focus on delivering a positive experience and reliable shipping solutions.