On-Site Mail & Shipping Specialist

FedEx Office; Plano (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

FedEx Office is seeking a Mail Services Specialist to ensure accurate, efficient handling of inbound and outbound mail and parcels in a corporate or retail setting. The role emphasizes exceptional customer service and the use of consultative skills to meet client needs.

You will operate mail processing equipment, assist with fulfillment tasks, and coordinate with vendors and team members to deliver timely services.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of customer service or operations experience.
• Familiarity with USPS and commercial carrier processes preferred.

Responsibilities

• Coordinate all mail and shipping related services and activities.
• Pick up and deliver customer packages and mail onsite.
• Operate and maintain mail processing equipment (mail meter) for outbound mail.
• Provide customer service by informing customers of products, services, routes and rates.
• Sort and prepare packages for pickup or delivery to designated stops.
• Log receipt and release of packages using tracking systems.
• Handle fulfillment tasks such as furniture or conference room setup.
• Respond to internal inquiries regarding service status or feasibility.

Skills

Customer service

Operations experience

Computer skills

Education

High School Diploma

Tools

Postage meters

Envelope openers

Barcode scanners

Job description

FedEx Office is seeking a Mail Services Specialist to ensure accurate, efficient handling of inbound and outbound mail and parcels in a corporate or retail setting. The role emphasizes exceptional customer service and the use of consultative skills to meet client needs.

You will operate mail processing equipment, assist with fulfillment tasks, and coordinate with vendors and team members to deliver timely services.