Onsite Mail & Fulfillment Specialist

FedEx Office; Riverwoods (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Office in Riverwoods, IL is seeking a Mail Services Specialist to manage incoming and outgoing mail and parcels, ensuring accuracy and efficiency in a corporate environment. The role emphasizes exceptional service to internal and external clients and requires minimal supervision.

You will handle equipment, supplies, and fulfillment tasks, coordinate shipping options, and maintain mail processing systems. Strong communication and familiarity with carrier processes are valued.

Qualifications

• High School Diploma or equivalent education required.
• 1+ year of customer service or operations experience.
• Familiarity with USPS and commercial carrier processes preferred.
• Experience with mailroom equipment (postage meters, scanners, copiers) preferred.
• Excellent verbal and written communication skills.
• Proficiency with computer systems and learning new software quickly.

Responsibilities

• Coordinate all mail and shipping related services and activities.
• Pick-up and deliver packages and mail on site.
• Operate and maintain mail processing equipment.
• Assist customers with shipping methods, routes, and rates.
• Log receipts and releases using tracking systems.
• Handle fulfillment tasks and office equipment.
• Respond to internal inquiries regarding service status.
• Perform light filing and housekeeping.
• Assist with additional courier or administrative tasks.

Skills

Customer service

Operations experience

USPS knowledge

Mailroom equipment

Verbal and written communication

Computer literacy

Education

High School Diploma or equivalent

Tools

Postage meters

Barcode scanners

Copiers

Job description

FedEx Office in Riverwoods, IL is seeking a Mail Services Specialist to manage incoming and outgoing mail and parcels, ensuring accuracy and efficiency in a corporate environment. The role emphasizes exceptional service to internal and external clients and requires minimal supervision.

You will handle equipment, supplies, and fulfillment tasks, coordinate shipping options, and maintain mail processing systems. Strong communication and familiarity with carrier processes are valued.