Mail & Shipping Specialist — Onsite Fulfillment Pro

FedEx Office and Print Services; Richmond (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

The Mail Services Specialist at FedEx Office is responsible for accurate, efficient handling of incoming and outgoing mail and parcels within a corporate, campus, or retail setting, ensuring service quality and adherence to policies. You will support equipment, supplies and fulfillment based on customer requirements and interact daily with customers and staff to meet business objectives.

The role requires handling on-site mail activities, operating mail processing equipment, and providing

Qualifications

• High School Diploma or equivalent
• 1+ year of customer service or operations experience
• Familiarity with USPS and commercial carrier processes
• Experience with mailroom equipment
• Excellent verbal and written skills
• Proficiency with computer systems

Responsibilities

• Coordinate all mail and shipping related services and activities
• Pick-up and deliver customer packages and mail onsite
• Operate and maintain mail processing equipment
• Provide customer service by informing customers of products, routes, and rates
• Log receipt and release of packages using a tracking system
• Assist with fulfillment tasks and office duties

Skills

Customer service

Operations experience

Communication

Education

High School Diploma

Tools

Postage meters

Barcode scanners

Mail processing equipment

Job description

The Mail Services Specialist at FedEx Office is responsible for accurate, efficient handling of incoming and outgoing mail and parcels within a corporate, campus, or retail setting, ensuring service quality and adherence to policies. You will support equipment, supplies and fulfillment based on customer requirements and interact daily with customers and staff to meet business objectives.

The role requires handling on-site mail activities, operating mail processing equipment, and providing