Lead Mail Operations Specialist

FedEx Office and Print Services; Virginia (MN); On-site; USD 53,726,000 - 63,094,000; Full time

Job summary

FedEx Office is seeking a Lead Specialist to oversee mail services in a corporate setting. You will spend time receiving, sorting, and staging mail and coordinating deliveries from in-center and off-site operations, using package tracking software with limited supervision.

You will help guide Mail and Parcel Associates, resolve escalated customer issues, and interface with customers at all levels to meet contractual requirements.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service or operations experience.
• 1+ year of lead experience preferred.
• Familiarity with USPS and commercial carrier processes preferred.

Responsibilities

• Lead daily mailroom activities including incoming and outgoing mail handling, interoffice distribution, shipping/receiving, and package tracking.
• Coordinate workflows and prioritize mail services to meet or exceed service-level agreements (SLAs).
• Act as a point of contact for internal team questions and informal training support.
• Ensure team adherence to client protocols, confidentiality requirements, and company and customer operating procedures.
• Assist key stakeholders with performance tracking, incident documentation, inventory control, and procedural updates.
• Operate and troubleshoot mailroom equipment, including postage meters, scanners, and tracking systems.
• Communicate with vendors and client departments regarding deliveries and service requests.
• Lead by example in upholding safety, quality, and professionalism in all interactions.

Skills

Leadership

Customer service

Time management

Communication

Education

High School Diploma or equivalent

Tools

Mail tracking software

Postage meters

MS Office (Outlook, Excel, Word)

Job description

FedEx Office is seeking a Lead Specialist to oversee mail services in a corporate setting. You will spend time receiving, sorting, and staging mail and coordinating deliveries from in-center and off-site operations, using package tracking software with limited supervision.

You will help guide Mail and Parcel Associates, resolve escalated customer issues, and interface with customers at all levels to meet contractual requirements.