Onsite Logistics & Customer Service Coordinator

Lee Hecht Harrison Nederland B.V.; Reno (NV); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

medical

dental

vision

life insurance

short-term disability

additional voluntary benefits

EAP program

commuter benefits

a 401K plan

paid leave and Holiday pay

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Registration Coordinator to join our client’s Reno office for a long-term contract. The role focuses on accurately receiving and registering orders and initiating transportation and logistics for household goods relocation services.

The ideal candidate is detail-oriented, organized, customer-focused, and able to manage multiple priorities in a fast-paced environment. On-site work in Reno is required.

Qualifications

• High school diploma or equivalent required.
• Associate degree or related college coursework preferred.
• 2+ years of related experience, with an emphasis on importing and exporting goods, required.
• Experience in domestic and/or international transportation and logistics preferred.

Responsibilities

• Receive and register new orders and shipment information.
• Initiate transportation and logistics processes per contract standards.
• Perform data entry and maintain shipment records.
• Track shipments and coordinate with steamship lines, trucking vendors, railroads, and other service providers.
• Respond promptly to customer calls, emails, and other communications.
• Escalate service concerns and ensure timely resolution.
• Review system information for errors or discrepancies, research exceptions, and resolve issues as appropriate.
• Maintain department KPIs and customer satisfaction standards.
• Update schedules, logs, tasks, and shipment information daily.
• Scan, organize, and separate documents within the Document Management System.
• Provide general office support duties, including typing, faxing, mail distribution, phone messaging.
• Collaborate with internal teams, customers, carriers, vendors, and other stakeholders to ensure effective communication and service delivery.
• Provide feedback and recommendations to leadership regarding departmental initiatives, process improvements, and operational efficiencies.
• Perform other duties as assigned.

Skills

Detail-oriented

Customer-focused

Problem-solving

Multitasking

Analytical thinking

Team player

Communication skills

Confidentiality

Education

High school diploma

Associate degree preferred

Tools

Excel

Word

Outlook

Ten-key

Job description

Lee Hecht Harrison Nederland B.V. is seeking a Registration Coordinator to join our client’s Reno office for a long-term contract. The role focuses on accurately receiving and registering orders and initiating transportation and logistics for household goods relocation services.

The ideal candidate is detail-oriented, organized, customer-focused, and able to manage multiple priorities in a fast-paced environment. On-site work in Reno is required.