Customer Service Team Lead — Ops & KPIs Champion

Lee Hecht Harrison Nederland B.V.; Montvale (NJ); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Job summary

Lee Hecht Harrison Nederland B.V. seeks a hands-on Customer Service Team Lead to oversee daily operations in a fast-paced distribution environment on-site in Montvale, NJ.

You will lead the customer service team, manage order processing, resolve issues, and collaborate with Sales, Operations, Logistics and Finance to ensure accurate orders and top-tier service. The ideal candidate has 3+ years in customer service or order management with leadership experience and strong ERP/CRM and Excel skills.

Qualifications

• 3+ years in customer service, order management, inside sales, or operations.
• Experience leading or mentoring a customer service team.
• Strong communication, problem-solving, and organizational skills.
• Experience with ERP/CRM systems and Microsoft Excel.

Responsibilities

• Lead, mentor, and support the customer service team.
• Oversee order entry, order management, returns, and customer inquiries.
• Serve as the escalation point for complex customer concerns.
• Coordinate with Sales, Supply Chain, Warehouse, and Logistics teams to ensure smooth order fulfillment.
• Maintain accurate customer and order information within ERP/CRM systems.
• Monitor service performance, track KPIs, and identify process improvements.
• Build strong customer relationships and ensure high service satisfaction.
• Assist with onboarding and training of new team members.

Skills

Leadership

Customer service

ERP/CRM systems

Excel

Communication

Tools

Microsoft Office

Job description

Lee Hecht Harrison Nederland B.V. seeks a hands-on Customer Service Team Lead to oversee daily operations in a fast-paced distribution environment on-site in Montvale, NJ.

You will lead the customer service team, manage order processing, resolve issues, and collaborate with Sales, Operations, Logistics and Finance to ensure accurate orders and top-tier service. The ideal candidate has 3+ years in customer service or order management with leadership experience and strong ERP/CRM and Excel skills.