Guest Experience Ambassador

Jones Lang LaSalle Incorporated; Annapolis (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Job summary

Jones Lang LaSalle Incorporated in Annapolis Junction, MD, is seeking a Lobby Ambassador to deliver hospitality-centered experiences for clients and guests. You will welcome visitors, manage wayfinding, and support meetings with a friendly, proactive approach.

You will collaborate with facilities and support teams to ensure seamless service across the site, while maintaining high standards of professionalism and guest satisfaction in a dynamic workplace environment.

Qualifications

• HS diploma or GED.
• 2-3 years of experience in customer service or hospitality-related roles.
• Outstanding verbal and written communication abilities with professional fluency in English.

Responsibilities

• Enthusiastically welcome guests and employees with genuine warmth, anticipate their needs, and provide assistance with arrivals, departures, and office orientations.
• Maintain visible engagement throughout the workplace by conducting strategic site walks during reduced coverage periods to connect with customers and address their needs proactively.
• Serve as the resident expert on local cuisine, hotels, special attractions, and upcoming events, effectively pairing services to guests' specific needs.
• Build and nurture connections across the hospitality industry while collaborating with clients, customers, and support teams to identify issues and deliver creative solutions.
• Act as the central point of contact for campus information, wayfinding, services, and activities, demonstrating confidence and exceptional customer service at all times.
• Coordinate with internal facilities management teams to ensure a hospitality approach across all services and maintain familiarity with everything the facility offers.
• Provide support for meetings, reception activities, personal assistance requests, and mail room operations where applicable.

Skills

Customer service

Hospitality mindset

Multitasking

Microsoft Office

Education

HS diploma or GED

Tools

Teams

Excel

PowerPoint

Word

Outlook

Job description

Jones Lang LaSalle Incorporated in Annapolis Junction, MD, is seeking a Lobby Ambassador to deliver hospitality-centered experiences for clients and guests. You will welcome visitors, manage wayfinding, and support meetings with a friendly, proactive approach.

You will collaborate with facilities and support teams to ensure seamless service across the site, while maintaining high standards of professionalism and guest satisfaction in a dynamic workplace environment.