Onsite Level 2 Desktop Technician - End-User Support Pro

Compucom; Woburn (MA); On-site; USD 31,000 - 41,000; Full time

Job summary

Compucom Staffing is seeking a Level 2 Desktop Technician to provide onsite end-user support in Woburn, MA. You will troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices, and deliver Microsoft 365 assistance.

Applicants should have strong knowledge of Windows 10/11, experience with ITSM ticketing (ServiceNow) and a customer-focused approach in a fast-paced environment. This is an onsite position in a manufacturing or production setting.

Qualifications

• 3+ years of desktop/end-user support experience.
• Strong knowledge of Windows 10/11.
• Experience with Microsoft Office and Microsoft 365 applications.
• Proficiency with ITSM/ticketing platforms (ServiceNow).
• Understanding of TCP/IP networking fundamentals.
• Experience supporting printers, scanners, and mobile devices.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced onsite environment.

Responsibilities

• Provide onsite deskside support for hardware, software, and connectivity issues.
• Troubleshoot and resolve Windows OS, application, and peripheral device issues.
• Deliver Microsoft 365 and business productivity application support.
• Assist end users with account access, device setup, and day-to-day technical support needs.
• Provide VIP and executive-level technical support as required.
• Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
• Maintain accurate asset inventory records and tracking documentation.
• Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
• Troubleshoot manufacturing and operational endpoint devices, as well as site-specific technologies.
• Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
• Provide onsite "smart hands" support for infrastructure and network teams.
• Assist with network hardware activities, including switches, wireless access points, UPS systems, and related equipment.
• Support cabling, rack installations, and technology deployment projects.
• Participate in site moves, adds, changes, and infrastructure upgrade initiatives.
• Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
• Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.
• Meet established service level agreements (SLAs) and maintain accurate ticket documentation.
• Communicate effectively with end users, site leadership, and cross-functional support teams.
• Identify recurring issues and recommend process improvement opportunities.
• Ensure compliance with customer security, safety, and operational policies and standards.

Skills

End-user support

Windows 10/11

Microsoft 365

ITSM ServiceNow

TCP/IP networking

Printers & scanners

Customer service

Onsite support

Tools

ServiceNow

Job description

Compucom Staffing is seeking a Level 2 Desktop Technician to provide onsite end-user support in Woburn, MA. You will troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices, and deliver Microsoft 365 assistance.

Applicants should have strong knowledge of Windows 10/11, experience with ITSM ticketing (ServiceNow) and a customer-focused approach in a fast-paced environment. This is an onsite position in a manufacturing or production setting.