Onsite Desktop Support Engineer (Level 1–2)

Vaco by Highspring; Raleigh (NC); On-site; USD 37,195 - 38,572; Full time

Job summary

A technology staffing company is seeking an Entry-level Desktop Support Technician in Raleigh. The role involves providing technical assistance, troubleshooting hardware and software issues, and supporting end-user systems in a fast-paced environment. Candidates should have a degree in IT or Computer Science and some customer service experience. The position offers full-time employment with a competitive salary range.

Qualifications

• 1-3 years of experience in a desktop support or help desk role.
• Strong knowledge of Windows and/or macOS environments.
• Familiarity with Active Directory and Microsoft 365.

Responsibilities

• Serve as the first point of contact for technical support requests.
• Diagnose and resolve basic hardware and software issues.
• Troubleshoot and resolve complex technical issues.

Skills

Problem-solving

Communication

Customer service

Multitasking

Education

Associate's or Bachelor's degree in IT or Computer Science

Tools

ServiceNow

Jira

Zendesk

Job description

A technology staffing company is seeking an Entry-level Desktop Support Technician in Raleigh. The role involves providing technical assistance, troubleshooting hardware and software issues, and supporting end-user systems in a fast-paced environment. Candidates should have a degree in IT or Computer Science and some customer service experience. The position offers full-time employment with a competitive salary range.