System Support Analyst II — Elevate IT Support

Victra - Verizon Authorized Retailer; Greenville (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid training

Health, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Employee discounts on Verizon services

Referral bonuses

Career pathing opportunities

Job summary

Victra is seeking a System Support Analyst to support front-line and corporate IT across Raleigh, Greenville, and Winterville, NC. You will resolve incidents, implement systems, and share knowledge with Store and Corporate teams.

You will work onsite, with travel to Raleigh and Greenville offices as needed, and collaborate to improve end-user experience and IT processes in a fast-paced retail environment.

Qualifications

• Bachelor's degree preferred or equivalent IT experience.
• Minimum 2 years’ experience as a support analyst or similar role.
• Minimum 2 years’ experience implementing enterprise applications and hardware (retail focus preferred).
• A+ certification or equivalent preferred.
• Experience supporting Apple iPad.
• Knowledge of MDM and network monitoring systems.

Responsibilities

• Assist in implementing technical systems and solutions, embracing new technologies.
• Develop expertise and act as SME for Store and Corporate Support teams.
• Respond to phone calls, tickets, and deskside support, prioritizing needs.
• Provide SME support to Service Desk and maintain incidents in the ticketing system.
• Deliver rapid, customer-focused support aligned with Victra goals.
• Prioritize under pressure and balance competing requests.
• Test, implement, and document projects with guidance.
• Research and test modern technology for projects and improvements.
• Contribute to knowledgebase documentation and share knowledge.
• Collaborate with admins and engineers to resolve escalated issues.
• Become SME in Victra IT disciplines and share expertise.
• Provide training and end-user support during/after implementation.

Skills

Customer focus

Vendor communication

Problem solving

IT support

Education

Bachelor's degree preferred

A+ certification preferred

Tools

MDM systems

Network monitoring

Apple iPad

Job description

Victra is seeking a System Support Analyst to support front-line and corporate IT across Raleigh, Greenville, and Winterville, NC. You will resolve incidents, implement systems, and share knowledge with Store and Corporate teams.

You will work onsite, with travel to Raleigh and Greenville offices as needed, and collaborate to improve end-user experience and IT processes in a fast-paced retail environment.