IT Level II Support Specialist — Desktop & Network Expert

FOCUS Broadband; Shallotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salaries

401k company contribution + tiered 401

Employer-paid premiums for Medical, +R

On-site clinic

Wellness program

Tuition reimbursement

Generous PTO & paid holidays

Job summary

FOCUS Broadband in North Carolina seeks an IT Computer User Support Specialist to handle complex user issues, manage OS images and deployments, and support network and security tasks. The role emphasizes problem resolution, documentation, and cross-team collaboration in a busy office environment.

The position requires an IT-focused associate degree or equivalent experience, plus 2 years of related work, with strong Windows, VMware, and AD/Exchange skills. On-site work with benefits package.

Qualifications

• Associate degree or equivalent experience in IT required.
• Minimum 2 years in a related IT field.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Handle problem recognition, research, isolation, resolution and follow-up for complex user issues.
• Log and track client issues using a ticketing system and maintain records.
• Manage OS image creation, hardware/software distribution, device management and patching.
• Create and manage user accounts, transfers and deletions.
• Provide after-hours on-call support for priority incidents when scheduled.
• Assist in long-term planning for hardware/software capacity and strategy.
• Support provisioning and troubleshooting of users, recordings and phones in the company system.
• Deliver documentation and ad-hoc training to strengthen IT bench strength.
• Coordinate between Level I/II support and other IT staff for projects.
• Assist in implementing security standards and incident response.
• Handle inquiries and provide application support, network admin, and desktop/laptop troubleshooting.
• Adhere to performance goals and company policies, escalating as required.
• Maintain compliance with all company policies and procedures.

Skills

Windows OS

VMware

Networking

Active Directory & Exchange

DNS/DHCP

PowerShell

KACE or similar

OS proficiency (OS/400, OS X)

Documentation & training

Education

Associate degree in information technology or related field

Tools

KACE

Job description

FOCUS Broadband in North Carolina seeks an IT Computer User Support Specialist to handle complex user issues, manage OS images and deployments, and support network and security tasks. The role emphasizes problem resolution, documentation, and cross-team collaboration in a busy office environment.

The position requires an IT-focused associate degree or equivalent experience, plus 2 years of related work, with strong Windows, VMware, and AD/Exchange skills. On-site work with benefits package.