IT Help Desk Technician — Onsite & Remote Support

Custom-Computer-Specialists; Raleigh (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

CCS in Raleigh is seeking a Help Desk Technician to be the first point of contact for technology issues, providing reliable Tier 1 support on-site and remote for out-of-region users during the coverage window.

You will handle onboarding of new hires, provisioning accounts and devices, and maintain the endpoint asset inventory, following approved processes.

The role includes offboarding, asset recovery, imaging, and deployment tasks to keep desktops and laptops up to date and ready for users.

Qualifications

• The Help Desk Technician is the first point of contact for technology issues.
• Onboarding: set up new hires per the KIOTI-approved process — accounts, mailbox, workstation, and access.
• Offboarding and asset recovery: deprovisioning, equipment collection, asset updates, and return-to-stock or disposal.

Responsibilities

• End-user support (Tier 1): desktops, laptops, mobile devices, peripherals, printing, and conferencing; on-site and remote as needed.
• Onboarding: execute new-hire setup per the KIOTI-approved process.
• Offboarding and asset recovery: deprovisioning, equipment collection and asset records update.
• Imaging and deployment: workstation imaging, configuration and deployment; hardware refresh.

Skills

End-user support

Onboarding

Offboarding

Asset management

Tools

ManageEngine

Job description

CCS in Raleigh is seeking a Help Desk Technician to be the first point of contact for technology issues, providing reliable Tier 1 support on-site and remote for out-of-region users during the coverage window.

You will handle onboarding of new hires, provisioning accounts and devices, and maintain the endpoint asset inventory, following approved processes.

The role includes offboarding, asset recovery, imaging, and deployment tasks to keep desktops and laptops up to date and ready for users.