Onsite Leasing Consultant — Drive Resident Experience

Thrive Communities; University Place (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

34 Paid Days off Per Year (PTO, Paid H

Housing Discount may be available

Employer matched 401k retirement plan

Leasing & Renewal Commission eligible

$0 premium medical, dental, and vision

Long-term disability insurance

Life insurance with optional rider

EAP program

Pet Insurance discounts

Parking & Transit benefits

Annual professional development

Training opportunities and growth

Company events

Job summary

Thrive Communities is seeking an in-person Leasing Associate to join our team in Washington. You will drive leasing efforts, engage with prospective residents, manage paperwork, and coordinate with maintenance to keep the community showcase-ready.

Responsibilities include marketing, administrative tasks, and maintaining strong resident relations while delivering excellent customer service in a fast-paced environment. We offer a comprehensive benefits package and opportunities for growth.

Qualifications

• 1+ year working in customer service.
• 1+ year prior sales or leasing experience.
• 1+ year lease-up experience in property management preferred.
• Basic computer skills with the ability to learn/navigate software systems.
• NALP Certification, or other NAAEI credential, is a plus.
• Yardi/CRM and OnSite experience is a plus.

Responsibilities

• Leasing duties including generating paperwork and showing the community.
• Strong focus on sales, closing ratios, and ensuring leasing team is meeting expectations.
• Trains and mentors leasing team on lease generation/execution, phone and email etiquette, and more.
• Greets prospective residents, shows the community, and performs leasing duties.
• Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Responsible for maintaining awareness of and ensuring cleanliness of tour path, vacant units, and model units, in partnership with the maintenance team.
• Resident relations: perpetuates a true sense of community, maintains positive customer relations, inspects property when on grounds and reports maintenance needs.
• Marketing: ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
• Administrative: answers and responds to calls/emails, updates reports daily, files leases and paperwork, proofs leases, processes move-ins/outs, handles security deposit reports.

Skills

Customer service

Sales/Leasing

Lease-up

Basic computer skills

Property management experience

NALP/NA AEI credential

Yardi/CRM/OnSite experience

Tools

Yardi

OnSite

CRM

Job description

Thrive Communities is seeking an in-person Leasing Associate to join our team in Washington. You will drive leasing efforts, engage with prospective residents, manage paperwork, and coordinate with maintenance to keep the community showcase-ready.

Responsibilities include marketing, administrative tasks, and maintaining strong resident relations while delivering excellent customer service in a fast-paced environment. We offer a comprehensive benefits package and opportunities for growth.