Leasing Manager - Lead Sales & Resident Experience

Hirebridge; Tacoma (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

34 Paid Days off Per Year

Housing discount may be available

Employer matched 401k retirement plan

Leasing & Renewal Commission eligible

Medical, dental, and vision insurance

Fully covered long-term disability

Fully covered life insurance

EAP (24/7)

Pet Insurance discounts

Parking & Transit benefits

Professional development reimbursement

Training opportunities and growth

Job summary

Thrive Communities is seeking a full-time Leasing Associate at our Tacoma, WA property to drive leasing activity and deliver exceptional resident experiences.

You will greet prospective residents, show the community, process applications, and close leases while maintaining high standards of customer service. Responsibilities also include coordinating with maintenance, marketing efforts, and maintaining accurate records to support move-ins and renewals.

Qualifications

• 1+ year working in customer service
• 1+ year prior sales or leasing experience
• 6+ months experience in multifamily property management
• NALP Certification, or other NAAEI credential, is a plus
• Yardi/CRM and OnSite experience
• Basic computer skills with the ability to learn/navigate software systems.

Responsibilities

• Leasing: Generates lease paperwork and other legal documents in line with local and federal laws and regulations.
• Strong focus on sales, closing ratios, and ensuring leasing team is meeting expectations.
• Trains and mentors leasing team on lease generation/execution, phone and email etiquette, and more.
• Greets prospective residents, shows the community, and performs leasing duties.
• Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Responsible for maintaining awareness of and ensuring cleanliness of tour path, vacant units, and model units, in partnership with the maintenance team.
• Resident Relations: Perpetuates a true sense of community
• Maintains positive customer relations.
• Physically inspects property when on grounds, picks up litter, and reports any service needs to maintenance staff.
• Inspects move-outs and vacancies, when requested.
• Must be knowledgeable of all phases of leasing and resident retention
• Marketing: Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
• Maintains awareness of local market conditions and trends, and contributes ideas for marketing the community and improving resident satisfaction.
• Administrative: Answers and responds to phone calls and email communications in a timely manner.
• Updates required reports concerning move-out notices, activity, etc. on a daily basis.
• Organizes and files all applicable reports, leases, and paperwork.
• Proofreads all lease paperwork and processes move-ins and move-outs.
• Processes all security deposit move-out reports.
• Accepts service requests from residents and routes to maintenance for prompt processing.
• May conduct service follow-up with resident when work is completed.
• General: Performs any additional duties assigned by the Community Manager or Regional Manager

Skills

Customer service

Leasing

Sales

Communication

Time management

Education

NALP Certification

Tools

Yardi/CRM

OnSite

Job description

Thrive Communities is seeking a full-time Leasing Associate at our Tacoma, WA property to drive leasing activity and deliver exceptional resident experiences.

You will greet prospective residents, show the community, process applications, and close leases while maintaining high standards of customer service. Responsibilities also include coordinating with maintenance, marketing efforts, and maintaining accurate records to support move-ins and renewals.