Onsite Windows & ServiceNow Technician (Part-Time)

Insight; Pleasanton (CA); On-site; USD 34,000 - 48,000; Part time

Benefits offered by this job

Flexibility to work from another site

Up to 30 days per year remote location

Job summary

Insight is seeking an Onsite Level 2 Desktop Technician in Pleasanton, CA to deliver hands-on Windows support in an enterprise environment. You will manage the ServiceNow queue, handle hardware triage, and coordinate with remote escalation teams.

This part-time role focuses on Windows troubleshooting, device deployment, and end-user assistance. The ideal candidate has 3–5 years of deskside or L2 experience, proficiency with Intune and Active Directory, and strong customer service and

Qualifications

• 3–5 years of enterprise deskside or L2 support experience.
• Strong expertise in Windows 10/11 diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).
• Experience managing a ServiceNow queue (SLAs, prioritization, ticket hygiene, knowledge management).

Responsibilities

• Deliver hands-on support for Windows endpoints and peripherals.
• Own and manage the ServiceNow ticket queue end-to-end.
• Provide onsite hardware and peripheral support (printers, docks, monitors).
• Perform laptop refreshes, imaging, provisioning and redeployments.
• Address walk-up and deskside support needs and coordinate with remote teams.

Skills

Windows troubleshooting

ServiceNow management

Customer service

Documentation

Networking basics

Tools

Intune

Active Directory

Cisco Video Conferencing

Job description

Insight is seeking an Onsite Level 2 Desktop Technician in Pleasanton, CA to deliver hands-on Windows support in an enterprise environment. You will manage the ServiceNow queue, handle hardware triage, and coordinate with remote escalation teams.

This part-time role focuses on Windows troubleshooting, device deployment, and end-user assistance. The ideal candidate has 3–5 years of deskside or L2 experience, proficiency with Intune and Active Directory, and strong customer service and