Onsite Level II Desktop Support Specialist (Windows & Mac)

Apex Systems; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Apex Systems is seeking a Level II Desktop Support specialist in a strict 100% onsite role in San Diego. You will deliver hands-on end-user support for Windows and Mac devices, deploy and troubleshoot desktops, printers, and peripherals, and assist with Citrix VDI and conference room technology.

You’ll work with Active Directory, Azure, Intune/Autopilot, and Microsoft 365, ensuring timely incident resolution within SLAs while documenting solutions and contributing to knowledge bases.

Qualifications

• 2+ years of desktop support or IT operations experience.
• Hands-on with Windows and Mac environments.
• Experience with Citrix VDI, conference room tech, and networking.
• Experience with Active Directory, Azure, Intune/Autopilot, and Microsoft 365.
• Excellent communication and customer-service orientation.

Responsibilities

• Respond to incidents and service requests via ticketing system and resolve quickly.
• Deploy, configure, and troubleshoot laptops, desktops, printers, and peripherals.
• Reimage computers and perform OS deployment/re-imaging as per standards.
• Support remote users including VPN connectivity and access issues.
• Maintain knowledge articles and follow ITIL-based processes for changes and incidents.
• Collaborate with AD, Networking, Security teams, and third-party vendors.
• Provide high-touch support for executives and onsite staff.

Skills

Windows troubleshooting

Mac troubleshooting

End-user support

Troubleshooting & problem-solving

Customer service orientation

Communication skills

Education

Associate degree or IT certificate

Tools

Citrix VDI

Active Directory

Azure

Microsoft Intune/Autopilot

Office 365 / Microsoft 365

VPN connectivity

Job description

Apex Systems is seeking a Level II Desktop Support specialist in a strict 100% onsite role in San Diego. You will deliver hands-on end-user support for Windows and Mac devices, deploy and troubleshoot desktops, printers, and peripherals, and assist with Citrix VDI and conference room technology.

You’ll work with Active Directory, Azure, Intune/Autopilot, and Microsoft 365, ensuring timely incident resolution within SLAs while documenting solutions and contributing to knowledge bases.