Desktop Technician:26-01835

Akraya Inc; Fremont (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

Akraya is seeking an IT Support Specialist for onsite 100% in Fremont, CA. You will provide comprehensive hardware, software, and network support to users, with emphasis on Windows environments and AD management.

Responsibilities include assisting senior leadership, troubleshooting issues, and collaborating with team leads to resolve escalations. The role requires Office 365 proficiency and scripting to automate tasks.

Qualifications

• 2-3 years desktop support experience.
• 2+ years in a Windows environment; some Linux preferred.
• AS or BS in information technology, computer science, or related field preferred.

Responsibilities

• Troubleshoot hardware and software problems.
• Manage user accounts and systems in Active Directory.
• Support Office 365 services and user issues.
• Automate tasks and deployments with scripting.
• Maintain and troubleshoot network connectivity.

Skills

Windows Server

Active Directory

Office 365

PowerShell

Hardware troubleshooting

Education

AS/BS in IT or CS

Job description

Primary Skills:

Windows Server administration (Advanced), Active Directory (Advanced), Office 365 (Advanced), PowerShell scripting (Intermediate), Hardware troubleshooting (Advanced)

Contract Type: W2 and C2C

Location: Fremont, CA (100% Onsite - 5 days in office)

Duration: 6+ months (Possible extension)

Pay Range: $30 - $35 per hour on W2 or C2C

Job Summary:

This role demands a skilled IT professional to deliver comprehensive onsite and remote technical assistance to users. You will be instrumental in resolving a wide array of hardware, software, and network issues for computing devices and related peripherals. The position also involves collaborating with team leads to manage escalated issues and provide dedicated support to senior leadership.

Key Responsibilities:

• Troubleshoot and resolve hardware and software problems.
• Manage user accounts and systems within Active Directory.
• Support Office 365 services and user issues.
• Automate tasks and deployments using scripting.
• Maintain and troubleshoot network connectivity.

Must-Have Skills:

• Minimum of 2-3 year's experience with desktop support experience.
• Minimum of 2 years of experience within a Windows environment, some Linux is preferred AS or BS degree in information technology, computer science, etc. is preferred.
• Excellent customer service skills, strong attention to details with excellent follow up is preferred.