Onsite IT Technician: Mac/Windows & AV Support

Situation; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health care plan (medical, dental and视

Retirement plan with employer match

Life and disability insurance

Generous paid time off package withvac

Paid family leave

Cold brew coffee, snacks and fresh-fr

Wellness resources

Special access to New York City's arts

Workplace awards recognition

Job summary

Situation Group, a global collective of digital-first advertising agencies and an award-winning nonprofit, seeks an IT Technician to provide day to day desktop and network support. This role will report to the Director, IT and the selected candidate will demonstrate attention to detail, the ability to multi-task and be nimble as priorities change throughout the day.

Our office is located in midtown Manhattan and this role requires in-person presence five days a week (Mon-Fri).

Qualifications

• Certifications: CompTIA A+ and CompTIA Network+ required.
• Deep knowledge of macOS and Windows troubleshooting.
• Strong networking fundamentals: TCP/IP, DNS, DHCP, VPNs and WiFi troubleshooting.

Responsibilities

• Cross-Platform desktop support for macOS and Windows (Tier 1 & 2).
• Software installation, configuration, and troubleshooting for multiple departments.
• Monitor and maintain internal network and cloud backups for performance.
• Hardware lifecycle management: imaging, deployment, repair for laptops/desktops/peripherals.
• Set up and troubleshoot conference room AV and presentation tech.
• Lead IT onboarding for new hires to ensure Day 1 readiness.

Skills

MacOS troubleshooting

Windows troubleshooting

Networking (TCP/IP DNS DHCP VPN WiFi)

Communication skills

Tools

CompTIA A+

CompTIA Network+

Job description

Situation Group, a global collective of digital-first advertising agencies and an award-winning nonprofit, seeks an IT Technician to provide day to day desktop and network support. This role will report to the Director, IT and the selected candidate will demonstrate attention to detail, the ability to multi-task and be nimble as priorities change throughout the day.

Our office is located in midtown Manhattan and this role requires in-person presence five days a week (Mon-Fri).