Onsite IT Associate – Creative Agency Tech Support

ZEALOT; New York (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

ZEALOT, a creative advertising agency in New York City, seeks an IT Associate for a temporary assignment. You will provide frontline support for workstations, software, and AV equipment, configure new hires, and help maintain licenses and inventory.

You’ll work with Windows and Mac, respond to helpdesk tickets, assist with remote users, and escalate complex issues to the Systems Engineer. This role runs five days a week onsite in NYC and lasts about three months.

Qualifications

• 2+ year/s of experience in a technical support or IT internship role.
• Basic knowledge of macOS and Windows environments.
• Familiarity with Office 365, Google Workspace, and common SaaS Tools
• Understanding of basic networking concepts (IP, DNS, Wi-Fi)
• Excellent communication and customer service skills
• Ability to work independently and prioritize multiple support requests
• A passion for technology and eagerness to learn new tools
• Proactive attitude with a team‑player mindset
• Ability to uphold a professional demeanor
• Capable of lifting up to 50 lbs

Responsibilities

• Provide first-level technical support for workstations, software, printers, TVs, and AV equipment
• Respond to and resolve helpdesk tickets (hardware/software issues, login problems, network connectivity, etc.)
• Set up and configure new employee workstations (Mac and Windows), email accounts, and user access
• Assist in managing and maintaining software licenses and hardware inventory
• Support remote users with JumpDesktop, Zoom, and Office365/Google Workspace
• Work with creative departments to troubleshoot high-performance software (Adobe Creative Cloud, DaVinci Resolve, Cinema 4D, etc.)
• Escalate more complex issues to the Systems Engineer
• Document troubleshooting steps and update internal knowledge base
• Provide occasional after-hours or weekend support for high-priority projects
• Work alongside the Operations department to ensure office and edit bay upkeep

Skills

Technical support

Mac & Windows

Office 365

Google Workspace

Networking basics

Communication skills

Ticketing

Problem solving

Team player

Tools

JumpDesktop

Zoom

Office 365

Google Workspace

Job description

ZEALOT, a creative advertising agency in New York City, seeks an IT Associate for a temporary assignment. You will provide frontline support for workstations, software, and AV equipment, configure new hires, and help maintain licenses and inventory.

You’ll work with Windows and Mac, respond to helpdesk tickets, assist with remote users, and escalate complex issues to the Systems Engineer. This role runs five days a week onsite in NYC and lasts about three months.