Onsite IT Technician – NYC MSP, Growth & Impact

DigaCore Technology Consulting; Woodmere (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Nationwide medical insurance

Dental insurance

Life insurance gifted to all employees

Long-term disability insurance gifted

FSA and HSA options

401k match

Generous paid time off

Mental health days

Paid certificationassistance

Job summary

Digacore Technology Consulting in New York City seeks an onsite IT Support Technician to manage day-to-day IT needs for a major client, collaborating with our HQ helpdesk and client success teams. You’ll be the anchor on the ground, handling incidents, requests and small projects with autonomy.

You’ll troubleshoot Windows servers, AD, DNS, Office 365, and basic networking, monitor systems, document activity in ConnectWise/IT Glue, and communicate clearly with end users including executives, to

Qualifications

• 2–4 years of hands-on IT support experience, MSP experience preferred.
• Strong troubleshooting across Windows, M365 and end-user environments.
• Experience with AD, DNS, DHCP and basic networking.
• Familiarity with RMM/PSA tools; ConnectWise is a plus.
• Excellent communication and client-first mindset.

Responsibilities

• Provide onsite and remote support for workstations, servers, printers, networks, and vendor-specific hardware and software.
• Troubleshoot and resolve issues across Windows servers, Active Directory, Office365, and DNS.
• Support basic networking (WAN, LAN, VPN, connectivity issues, routers, firewalls, and security).
• Monitor systems and promptly respond to alerts and notifications.
• Maintain system documentation using ConnectWise and IT Glue.
• Communicate clearly with end users (including C-level executives), keeping them informed and confident in the process.
• Parter with internal teams to manage and improve the client’s IT environment.
• Collaborate with third-party vendors for issue resolution, when needed.
• Diagnose and troubleshoot technical issues for end users and C-level executives onsite and remotely.
• Perform any other assigned tasks.

Skills

IT support

Windows troubleshooting

Active Directory

DNS DHCP

Customer communication

Vendor coordination

Education

Bachelor’s degree in IT

Certifications (A+, Network+)

Tools

ConnectWise

Job description

Digacore Technology Consulting in New York City seeks an onsite IT Support Technician to manage day-to-day IT needs for a major client, collaborating with our HQ helpdesk and client success teams. You’ll be the anchor on the ground, handling incidents, requests and small projects with autonomy.

You’ll troubleshoot Windows servers, AD, DNS, Office 365, and basic networking, monitor systems, document activity in ConnectWise/IT Glue, and communicate clearly with end users including executives, to