IT Technician

Situation Group; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health care plan

Retirement plan with employer match

Generous paid time off

Paid family leave

Cold brew coffee and snacks

Job summary

Situation Group, located in New York City, is seeking an IT Technician to provide desktop and network support in a dynamic and creative atmosphere. The ideal candidate will have 2–3 years of experience in IT support, with strong knowledge of macOS and Windows systems. Responsibilities include Tier 1 and Tier 2 support, software management, network maintenance, and onboarding for new hires. The role offers a competitive salary and a comprehensive benefits package including health care and generous paid time off.

Qualifications

• 2-3 years of professional IT support experience in a fast-paced environment.
• Ability to explain technical concepts to non-technical staff.
• Hands-on experience with hardware installation and maintenance.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for macOS and Windows workstations.
• Install and troubleshoot software across various departments.
• Monitor and maintain the agency's internal network.

Skills

IT support experience

macOS troubleshooting

Windows troubleshooting

TCP/IP understanding

Communication skills

Education

CompTIA A+ certification

CompTIA Network+ certification

Job description

Situation Group, a global collective of digital-first advertising agencies and an award-winning nonprofit, seeks IT Technician to provide day to day desktop and network support. This role will report to the Director, IT and the selected candidate will demonstrate attention to detail, the ability to multi-task and be nimble as priorities change throughout the day.

What You’ll Do

We are looking for a dynamic, detail-oriented IT Technician to join our fast-paced digital-first advertising agency specializing in live events. In this role, you will be the first contact of our IT operations, ensuring that our designers, account managers, and executives have the seamless technology they need to meet tight deadlines.

The ideal candidate has a "no task too small" attitude, thrives in a high-pressure environment, and is equally comfortable troubleshooting a Windows server as they are clearing up stubborn printer jams.

Our office is located in midtown Manhattan. This role is required to be in‑person 5 days a week (Mon‑Fri).

Sample Day‑to‑Day Responsibilities

• Cross-Platform Support: Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS (50%) and Windows (50%) workstations.
• Software Management: Install, configure, and troubleshoot various software used by different departments throughout the company.
• Network Maintenance: Monitor and maintain the agency’s internal network, ensuring high-speed connectivity for large media file transfers and cloud backups.
• Hardware Lifecycle: Manage the deployment, imaging, and hardware repair of laptops, desktops, and peripherals (Wacom tablets, monitors, etc.).
• AV & Presentation Support: Set up and troubleshoot conference room technology for high-stakes client pitches.
• Onboarding: Lead IT orientation for new hires, ensuring all hardware, software, and access permissions are ready on Day 1.

Requirements

• Experience: 2–3 years of professional IT support experience, preferably within a creative agency, production house, or similar fast-paced industry.
• Certifications: Active CompTIA A+ and CompTIA Network+ certifications are required.
• OS Expertise: Deep knowledge of macOS and Windows troubleshooting.
• Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting.
• Communication: Ability to explain technical concepts to "non-techy" creative professionals with patience and clarity.

Benefits

We offer a competitive base salary and a range of benefits and perks:

• Salary range: $65,000 - $85,000 per year, commensurate with experience
• Health care plan (medical, dental and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene

We have been honored for our commitment to our team with workplace awards from Crain’s, Best Companies Group, Cynopsis, Digiday, and Fortune.

Our Company

Situation Group is a digital-first collective of award-winning advertising agencies. We partner with leading entertainment, education and mission-driven brands, including WICKED on Broadway, The Metropolitan Opera, Columbia University, and No Kid Hungry.