IT Support/Engineer, Workplace Technology

Motion Recruitment; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Motion Recruitment assists a fast-growing creator commerce platform by filling an IT Engineer, Workplace Technology role in New York City. This on-site position owns workplace technology, service desk, AV systems, and sets IT standards to deliver a superior user experience.

You will manage the office network, lead office build-outs, and develop IT runbooks while coordinating with vendors and internal teams to ensure secure, efficient daily operations.

Qualifications

• Experience IT support in fast-scaling corporate environments.
• Strong macOS and Windows troubleshooting with SaaS platforms.
• Experience managing Apple Business Manager and modern MDM.

Responsibilities

• Own and triage the internal IT support channel and ticket queue.
• Identify patterns and implement root-cause fixes.
• Maintain conference room AV and Zoom Rooms.
• Manage corporate office network, WiFi and cabling.
• Lead tech deployments for office expansions.
• Handle hardware lifecycle via Apple Business Manager and MDM.
• Onboard/offboard employees, ensure day-one readiness.
• Create centralized IT runbooks and documentation.

Skills

IT support

Desktop engineering

Workplace technology

macOS & Windows troubleshooting

Vendor management

Runbooks/documentation

Tools

Apple Business Manager

Rippling

MDM tools

Google Workspace

Slack

Zoom

Okta

Job description

Job Title: IT Engineer, Workplace Technology

Location: New York City (On-site)

Our client is a high-growth creator commerce platform connecting digital creators directly with premier consumer brands. Headquartered in New York City with a team of approximately 250 people, the company is actively expanding its physical headquarters with a second office floor to support accelerating business growth.

As the first dedicated Workplace Technology Engineer and the second hire on a lean InfoSec & IT team, you will take complete ownership of the technology employees interact with every day. Based on-site in New York City, you will manage service desk operations, conference room AV, office network performance, and upcoming expansion build-outs. This role offers genuine technical autonomy to establish workplace IT standards, eliminate recurring issues at the root, and build an exceptional user experience from the ground up.

Requirements

• Proven track record in IT support, desktop engineering, or workplace technology within a fast-scaling corporate environment.
• Deep hands-on proficiency troubleshooting macOS and Windows endpoints, alongside modern SaaS platforms (Google Workspace, Slack, Zoom, Okta).
• Direct experience administering device deployment and endpoint management via Apple Business Manager and modern MDM tools (e.g., Rippling).
• Solid foundation in conference room AV systems (Zoom Rooms, displays, microphones) and local office networking (WiFi site diagnostics, access points, wired cabling).
• Demonstrated ability to manage external IT vendors and contractors across hardware delivery, cabling projects, and office build-outs.
• Strong written communication skills with a disciplined approach to creating clear runbooks and user documentation.

Responsibilities

• Own and triage the internal IT support channel and ticket queue, resolving hardware, software, and access issues against clear response targets.
• Identify patterns in incoming requests and implement root-cause fixes to prevent recurring tickets.
• Maintain conference room AV environments, running proactive checks across Zoom Rooms, microphones, and room scheduling systems.
• Act as the on-site owner for the corporate office network, managing WiFi coverage, port testing, and vendor escalations with structured diagnostic data.
• Lead technology deployments for office expansions, overseeing cabling walkthroughs, AV installations, and network readiness.
• Manage the full hardware lifecycle using Apple Business Manager and MDM, handling procurement, provisioning, shipping, asset tracking, and loaner pools.
• Direct technical onboarding and offboarding to guarantee day-one readiness for new hires and secure equipment recovery for departures.
• Author clear, centralized IT runbooks and documentation to ensure organizational knowledge is thoroughly recorded.

This is a full-time, on-site role in New York City offering competitive compensation, comprehensive health benefits, and an energetic, high-ownership team culture where your work directly shapes the company's daily operations.

Posted By: Jason Weiss