Onsite IT Technician Level 2 — End-User Support

CompuCom; Santa Clara (CA); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Descripción de la vacante

CompucomStaffing, a division of CompuCom Systems, is seeking a Level 2 Technician to join on-site in Santa Clara, CA. You will provide end-user support, prep laptops for repair, manage inventory, and assist with asset disposition and redeployment.

The role offers opportunities to train into more technical positions and requires basic Microsoft Office skills and a valid driver’s license. Physical requirements and safety gear are noted.

Formación

• Minimum 1+ years of technical experience.
• Must be able to lift up to 35 lbs.
• Must have valid driver’s license to drive company van.
• Steel-toed shoes required for safety areas.
• Excellent customer service and written/verbal communication skills.
• Proficiency with Microsoft Outlook, Excel and Word.

Responsabilidades

• Prepare systems laptops for repair.
• Prepare old equipment for re-dispositioning and e-waste handling.
• Manage inventory counts and update peripheral tools daily.
• Load balance equipment to different Client and non-Client sites.
• Process assets returned from clients leaving the company; clean and test used systems.
• Ensure client inventory assets are stored and distributed in a clean and professional manner.
• Send emails to clients for asset collection.
• Opportunity to train to move into a more technical role.
• Pull new orders that come in on Service Manager (ticketing system).
• Scrap e-waste.
• Test and clean laptops.

Conocimientos

Customer service

Written/Verbal communication

MS Office

Technical certifications

Educación

high school diploma

Herramientas

Service Manager

Microsoft Office

Descripción del empleo

CompucomStaffing, a division of CompuCom Systems, is seeking a Level 2 Technician to join on-site in Santa Clara, CA. You will provide end-user support, prep laptops for repair, manage inventory, and assist with asset disposition and redeployment.

The role offers opportunities to train into more technical positions and requires basic Microsoft Office skills and a valid driver’s license. Physical requirements and safety gear are noted.