Senior Onsite AV Technician: Support & Troubleshooting

CompuCom; Santa Clara (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Paid time off

Parental leave

Job summary

CompucomStaffing, a division of CompuCom Systems, is seeking a Level 3 Audio and Visual Technician to join our client team onsite in Santa Clara, CA. This role provides end-user support and works closely with clients in person, by phone, email and IM.

You will troubleshoot AV systems, work with Extron and AMX, handle maintenance, and assist with large deployments. Travel between sites may be required, and you should be able to lift up to 35 lbs.

Qualifications

• 3+ years of audio/visual experience.
• Knowledge of live sound signal flow and troubleshooting integrated audio systems.
• Understanding of Extron and AMX control systems.
• Willingness to travel between sites and lift up to 35 lbs.

Responsibilities

• Troubleshoot AV systems quickly with minimal BKMs.
• Coordinate with external vendors for RMA and maintenance.
• Manage site inventory and spare parts using a database.
• Support large project deployments and floor renovations on site.
• Create and resolve break/fix tickets via client ticketing system.
• Provide on-site and remote user support as needed.

Skills

Audio/Visual experience

Live sound troubleshooting

AMX Extron control

Customer service

MS Office Windows

Tools

Extron equipment

GC3 configuration

AMX controllers

Job description

CompucomStaffing, a division of CompuCom Systems, is seeking a Level 3 Audio and Visual Technician to join our client team onsite in Santa Clara, CA. This role provides end-user support and works closely with clients in person, by phone, email and IM.

You will troubleshoot AV systems, work with Extron and AMX, handle maintenance, and assist with large deployments. Travel between sites may be required, and you should be able to lift up to 35 lbs.