Field Service Technician II — On-Site IT Support

Compucom; Reno (NV); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

PTO

Paid parental leave

401(k)

FSA/HSA

Job summary

Compucom Systems, Inc. is seeking a Field Service Technician to deliver on-site IT support for our national home improvement retail client. You will troubleshoot a range of hardware, networking, and software issues, work independently, and document resolutions for case closure.

The role requires daily travel in a company vehicle, a valid driver’s license, and excellent customer service skills. Compensation includes health and welfare benefits and paid time off.

Qualifications

• Ideal candidate with one year of field service experience, or one year IT technical support experience.
• CompTIA A+ (Required).
• Driver's License (Required).
• Computer hardware: 1 year (Required).
• Computer networking: 1 year (Preferred).
• Cash recycler repair experience is highly preferred.
• Net+ CompTIA certification (Preferred).

Responsibilities

• Provide hands-on technical support for our national home improvement retail client.
• Troubleshoot technical issues and maintain professional relationships with customers.
• Document work performed and close cases daily.

Skills

CompTIA A+

Driver's license

Hardware basics

Networking basics

Cash recycler repair

Net+ certification

Job description

Compucom Systems, Inc. is seeking a Field Service Technician to deliver on-site IT support for our national home improvement retail client. You will troubleshoot a range of hardware, networking, and software issues, work independently, and document resolutions for case closure.

The role requires daily travel in a company vehicle, a valid driver’s license, and excellent customer service skills. Compensation includes health and welfare benefits and paid time off.