Onsite IT Technician II — Versatile IT Support Professional

Intelligent Technical Solutions; Sacramento (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per 1

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certifiation

Supplemental Life Insurance (Employee‑

Job summary

Intelligent Technical Solutions is seeking a collaborative Technician II to provide onsite and remote IT support, resolving a range of issues from OS to printer problems while maintaining high service standards. The role requires strong customer service, a detail-oriented mindset, and willingness to work full-time on-site.

Responsibilities include troubleshooting workstation OS, applications, and basic server/network issues, plus participating in on-call rotations.

Qualifications

• Minimum two years in Helpdesk support or a similar role.
• Experience with Windows and Mac OS troubleshooting.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver''s license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS issues of any kind.
• Fix print issues of any kind.
• Troubleshoot standard business applications (Office, etc.).
• Troubleshoot line-of-business apps (SAGE ERP, QuickBooks) and vendor-supported niche apps.
• Address basic server issues.
• Fix basic networking issues.
• Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation for after-hours and weekend support for onsite and remote operations.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk experience

PC deployments/imaging

User profile management

Networking basics

Active Directory

Office 365 / MS Office

Adobe software

Endpoint cybersecurity

Mobile device support

MSP experience

IT certifications

Driver's license

Job description

Intelligent Technical Solutions is seeking a collaborative Technician II to provide onsite and remote IT support, resolving a range of issues from OS to printer problems while maintaining high service standards. The role requires strong customer service, a detail-oriented mindset, and willingness to work full-time on-site.

Responsibilities include troubleshooting workstation OS, applications, and basic server/network issues, plus participating in on-call rotations.