Senior IT Technician

Intelligent Technical Solutions; Roseville (CA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per)

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company‑paid training and certification

Supplemental Life Insurance

Supplemental Health Plans (Employee‑p​

Job summary

Intelligent Technical Solutions is seeking a collaborative Technician II to deliver on‑site and remote IT support, handling systems updates, troubleshooting, and customer care. You will play a key role in maintaining high service standards and assist with a range of tasks from workstation issues to vendor‑assisted applications.

Responsibilities include resolving OS, printer, and standard app issues, plus basic M365, server, and network issues.

Qualifications

• Willing to work full‑time on‑site, at the office or client locations.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Basic experience with Microsoft Entra Admin Center.
• Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application support.
• Line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic M365 Administration
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.
• Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Skills

Windows troubleshooting

Mac troubleshooting

Helpdesk support

M365 admin

Active Directory

Network basics

MSP experience

IT certifications

Driver's license

Tools

SAGE ERP

QuickBooks

Backup software

Windows Server

Job description

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application support.
• Line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic M365 Administration
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.

Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications:

• Willing to work full‑time on‑site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Basic experience with Microsoft Entra Admin Center.
• Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First‑touch closed: Tickets completed with one time entry.

Compensation:

Pay rates start at $25.81/hour up to $33.17/hour and vary by experience and location.

Benefits:

• Medical Insurance Plan.
• Dental & Vision.
• Life Insurance.
• Disability Coverage.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Retirement Plan.
• Salary Advancement/Loan.

• Health & Wellness Program.
• Company‑paid training and certification.
• Supplemental Life Insurance (Employee-paid).
• Supplemental Health Plans (Employee-paid).