Onsite IT Technician II — Field Support

TEKsystems; Town of Colby (WI); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

HSA

PTO / Vacation

Job summary

TEKsystems is seeking an Onsite Field Services Technician II for our Colby, Wisconsin facility. You will deliver hands-on IT support to end users, manage devices, assist with onboarding/offboarding, MFA, and work with GT teams on local technology projects.

You’ll troubleshoot PCs, printers, mobile devices, and business apps, maintain asset records, and deploy devices while coordinating with global IT. This onsite role emphasizes strong customer service and independent onsite management.

Qualifications

• 3 to 5 years of experience in desktop support, field services, or onsite IT support.
• Strong troubleshooting skills across hardware, software, mobile devices, and end-user technologies.
• Experience with hardware deployment, device replacement, and asset management.
• Experience supporting user onboarding, offboarding, MFA, and account-access requests.

Responsibilities

• Serve as the primary onsite point of contact for day-to-day IT support.
• Troubleshoot and resolve issues involving Windows laptops/desktops, printers, mobile devices, and business apps.
• Create, update, and manage incidents and service requests through resolution.
• Escalate and coordinate issues with centralized GT support teams as required.
• Maintain accurate inventory records and user assignments for iPads and mobile devices.
• Configure, deploy, recover, wipe, and reissue devices.
• Install approved applications and accessories.
• Support hardware refreshes, relocations, and equipment deployments.
• Assist with site technology audits and inventory validation efforts.
• Provide onsite support for infrastructure and technical teams performing maintenance or upgrades.
• Create and maintain site-specific technical documentation and SOPs.
• Document equipment locations, configurations, support processes, and technical requirements.
• Support technology refreshes, upgrades, installations, and local IT projects.

Skills

Support

Install

Desktop

Windows 10

Troubleshooting

Installation

Customer service

Cable

Education

Associate degree in Information Technology or related discipline, or equivalent work experience

Tools

Microsoft 365

Microsoft Office Suite

Job description

TEKsystems is seeking an Onsite Field Services Technician II for our Colby, Wisconsin facility. You will deliver hands-on IT support to end users, manage devices, assist with onboarding/offboarding, MFA, and work with GT teams on local technology projects.

You’ll troubleshoot PCs, printers, mobile devices, and business apps, maintain asset records, and deploy devices while coordinating with global IT. This onsite role emphasizes strong customer service and independent onsite management.