Onsite Field Support Engineer II - Client-Facing

Synoptek

Milwaukee (WI)

On-site

USD 60,000 - 100,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Synoptek in Chicago and Milwaukee seeks a Field Support Engineer II to deliver onsite client support for scheduled and on-demand services, triage tickets, and maintain trusted relationships. You will engage with clients to understand issues and escalate as needed.

Responsibilities include troubleshooting Windows, Mac, Office, remote access, servers, cloud, and networks; implement password retrieval; ensure security compliance; and use analytics for backup remediation and root cause analysis.

Qualifications

Bachelor's degree in a related field; equivalence considered.
2 to 4 years of experience in customer-facing roles.
Experience in customer-facing project management and Service Desk support.

Responsibilities

Provide onsite client support for scheduled and on-demand service needs.
Triage and assign tickets to appropriate resources.
Engage with clients to understand technical issues and support needs.
Retrieve passwords from password management tools as required.
Ensure compliance with document security standards and client policies.
Communicate clearly with technical and non-technical customers by phone and email.
Support backup remediation and root cause analysis using analytics.
Assist in patch deployment and related alert remediation.
Diagnose issues across Windows, Mac OS, Office, remote access, servers, cloud, and networks.
Assist with OS imaging and scripted deployment methods.