Desktop Support Technician

Harris Geospatial Solutions; West Palm Beach (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

L3Harris Technologies in West Palm Beach, FL is seeking an experienced Desktop Support Technician to provide on-site technical consultation and hands-on support to users and engineering teams. The role partners with stakeholders to evaluate IT needs, assess risks, and implement solutions that ensure system uptime and data integrity.

The position requires strong analytical skills, the ability to lead technology improvements, and the capacity to work in a production-critical environment.

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Responsibilities

• Assist users on-site to determine tools needed to support their work.
• Identify hardware, software, and technology solutions to support operations.
• Evaluate tech risks and propose reliable solutions to reduce disruption.
• Provide guidance to teams on technology decisions and improvements.

Skills

Hardware troubleshooting

Software troubleshooting

Networking basics

ServiceNow

Remote management tools

Monitoring software

Education

High School Diploma or equivalent

Tools

ServiceNow

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Desktop Support Technician

Job Code: 44334

Job Location: (On Site) West Palm Beach, FL

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Summary:

We are seeking an experienced and proactive technology professional to provide advanced on-site technical consultation, analysis, recommendations, and assistance to users, manufacturing, engineering, and business teams. This role partners with stakeholders to evaluate operational technology needs, assess risks, and recommend IT solutions that support system uptime, data integrity, and business resiliency. The position requires strong analytical skills, sound technical judgment, and the ability to lead technology improvement efforts in a complex industrial environment.

Job Description:

• Work with users to understand their technology needs and determine the tools required to support their work.
• Identify and recommend hardware, software, and technology solutions that help the business operate effectively.
• Evaluate technology risks and identify solutions that reduce business disruption and improve reliability.
• Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions.
• Review existing technology and recommend improvements, standards, and long-term solutions that support business needs.
• Help determine when technology should be purchased, upgraded, replaced, or retired.
• Compare technology options and recommend solutions that best meet business and operational requirements.
• Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk.
• Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance.
• Develop and recommend improvements to technology configurations and processes that enhance reliability, security, compliance, and long‑term effectiveness.
• Prioritize and lead technology improvements that support business operations, reduce operational risk, and minimize business disruption.

Qualifications:

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Preferred Additional Skills:

• Advancedproficiencyin troubleshooting hardware, software, and network issues.
• Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals.
• Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software.
• Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication abilities for explaining technical concepts to non-technical stakeholders.
• Ability to work independently and in teams under pressure during production‑critical situations.
• Commitment to continuous learning and adapting to evolving technologies.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $68,500-$127,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $59,000-$110,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company‑paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.