Onsite IT Technician - End-User Support (Full Benefits)

Insight; Herndon (VA); On-site; USD 34,000 - 37,000; Full time

Job summary

Insight Public Sector is hiring an Onsite IT Services Technician for Herndon, VA. The role requires strong Windows 10/11 and M365 expertise, plus on-site support experience for end-user devices and networks.

Responsibilities include hardware/software support, incident resolution, and coordination for relocations; travel to regional offices may be needed. Competitive pay with full benefits. Schedule is Monday–Friday, 8am–5pm.

Qualifications

• Minimum 5 years of similar corporate IT support experience.
• White glove customer service with a high sense of urgency.
• Proficient troubleshooting Windows 10/11 and M365 Office Suite.
• Advanced troubleshooting in Adobe applications and Office products.
• Experience with Local and Azure AD, auditing, and group policy.
• Microsoft AZ-900 and AZ-104 certifications preferred.
• Experience with ServiceNow and remote support tools.

Responsibilities

• Provide end-user hardware, software, and peripheral support.
• Respond to requests, install, diagnose, repair, and upgrade systems.
• Contribute to root-cause analysis for recurring tickets.
• Assist with office relocations and new setups.
• Maintain office computer rooms, networking closets, and servers.
• Communicate clearly with non-technical users and maintain confidentiality.
• Occasionally travel to other regional offices as needed.

Skills

Windows troubleshooting

M365 Office

Adobe apps

Remote support

MS Teams

Active Directory

VPN setup

Networking basics

Security concepts

Education

AZ-900 / AZ-104 certifications

Tools

ServiceNow

Bomgar / BeyondTrust

MS Teams

Meraki

Job description

Insight Public Sector is hiring an Onsite IT Services Technician for Herndon, VA. The role requires strong Windows 10/11 and M365 expertise, plus on-site support experience for end-user devices and networks.

Responsibilities include hardware/software support, incident resolution, and coordination for relocations; travel to regional offices may be needed. Competitive pay with full benefits. Schedule is Monday–Friday, 8am–5pm.