Onsite IT Support Specialist

Insight Enterprises, Inc.; Herndon (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight in Herndon, VA, is seeking a Services Technician to join the IT infrastructure and end-user support team. The role requires strong Windows 10/11 and M365 proficiency, along with experience in hardware, software, and peripherals support.

The ideal candidate will have at least 5 years in corporate IT support, familiarity with Azure AD, VPN, and remote tools, and a commitment to security and high-quality client service.

Qualifications

• Minimum 5 years in a similar corporate IT support role.
• Strong Windows troubleshooting skills (Win10/11) and MS 365 suite.
• Advanced Adobe troubleshooting skills.
• Experience with Azure AD and group policy.

Responsibilities

• Provide end-user hardware, software, mobile device, and peripheral support.
• Respond to requests by installing, diagnosing, repairing, and upgrading systems.
• Maintain ITSM ticketing updates with accurate information.
• Assist with office relocations and new setups.
• Support on-site infrastructure and network equipment.

Skills

Customer service

Windows 10/11

M365 Office

Adobe applications

Azure Active Directory

ServiceNow

Remote support tools

VPN

Networking (Meraki)

File sharing

Information Security

Education

Microsoft AZ-900

AZ-104

Tools

ServiceNow

Bomgar/BeyondTrust

MS Teams

VPN client

Meraki

SFTP

Job description

Insight in Herndon, VA, is seeking a Services Technician to join the IT infrastructure and end-user support team. The role requires strong Windows 10/11 and M365 proficiency, along with experience in hardware, software, and peripherals support.

The ideal candidate will have at least 5 years in corporate IT support, familiarity with Azure AD, VPN, and remote tools, and a commitment to security and high-quality client service.