IT Technician: End-User Support & On-Site Tech

Assistance-Plus; Benton (ME); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Mileage reimbursement

Paid travel time

12 paid holidays per year

Earned Benefit Time

Life insurance

Short-Term Disability

Medical and dental insurance

EAP

401K with employer match

Job summary

Assistance Plus is seeking a motivated IT Technician to support end users across our locations. You will configure, deploy, and maintain laptops and equipment, provide troubleshooting for Windows OS, and manage user accounts and permissions in Active Directory, Exchange, and SharePoint.

This role requires excellent communication, data security best practices, and the ability to travel to agency sites for on-site support.

Qualifications

• Must have strong IT support experience for end users
• Experience configuring and deploying laptops and equipment
• Familiarity with AD/Exchange/SharePoint environments and file permissions
• Proficient in using ticketing systems and documenting communications
• Knowledge of data security best practices and basic networking concepts

Responsibilities

• Configure, deploy, and maintain laptops and equipment for employees.
• Provide technical support for Windows OS, hardware, software, and peripherals.
• Manage user accounts and permissions in AD/Exchange/SharePoint.
• Maintain and utilize Halo for ticket tracking and communication.
• Assist with on-site support at agency locations and travel as needed.

Skills

Windows troubleshooting

End-user support

Data security fundamentals

Networking basics

Active Directory

Microsoft Office

Microsoft Teams

Education

High school diploma or equivalent

Associate's Degree preferred

Tools

Halo ticketing system

Ninja deployment

Entra MDM

CareVoyant

Active Directory

Exchange

SharePoint

Job description

Assistance Plus is seeking a motivated IT Technician to support end users across our locations. You will configure, deploy, and maintain laptops and equipment, provide troubleshooting for Windows OS, and manage user accounts and permissions in Active Directory, Exchange, and SharePoint.

This role requires excellent communication, data security best practices, and the ability to travel to agency sites for on-site support.