Onsite IT Technician: End-to-End Support

Cannonball Recruiting LLC; Texas; On-site; USD 45,000 - 60,000; Full time

Job summary

Cannonball Recruiting LLC is looking for an IT Hardware Administrator & Help Desk Technician in Texas to serve as the primary support contact for employees. This role involves maintaining user devices, troubleshooting hardware and software issues, and managing IT infrastructure. Candidates should have technical certification or an associate's degree in IT, with strong familiarity in Windows and networking concepts. The position emphasizes proactive maintenance and user support principles, ensuring effective operations in a dynamic environment.

Qualifications

• Education: Associate's degree or certification in IT preferred.
• Experience managing support tickets and documentation.
• Ability to work independently and troubleshoot issues.

Responsibilities

• Provide Tier 1 technical support for hardware and software issues.
• Act as onsite IT contact, managing daily issues and outages.
• Install and troubleshoot desktops, laptops, and printers.
• Manage support tickets documenting work performed.
• Perform routine account tasks in Active Directory and Microsoft 365.
• Maintain accurate records of IT equipment.

Skills

Familiarity with Windows 10/11

Experience with PCs, laptops, and peripherals

Understanding of TCP/IP, DNS, DHCP, Wi‑Fi

Experience using remote support tools

Experience supporting printers and shared devices

Education

Associate's degree or technical certification in IT or Computer Science

Tools

Active Directory

Microsoft 365

Job description

Cannonball Recruiting LLC is looking for an IT Hardware Administrator & Help Desk Technician in Texas to serve as the primary support contact for employees. This role involves maintaining user devices, troubleshooting hardware and software issues, and managing IT infrastructure. Candidates should have technical certification or an associate's degree in IT, with strong familiarity in Windows and networking concepts. The position emphasizes proactive maintenance and user support principles, ensuring effective operations in a dynamic environment.