Technical Support Specialist - IT Hardware & Help Desk

Infojini Inc; Dallas (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Referral bonus up to $2500

Job summary

An IT consulting firm is seeking a Technical Support professional in Dallas, TX for a contract duration of over 10 months. The role demands strong problem-solving skills, experience with hardware maintenance, and certifications such as A+ and MCP. Responsibilities include installing and troubleshooting agency PC/MAC hardware, providing excellent customer service, and assisting in vendor selection. An exciting opportunity to work with a dynamic team is available, complemented by competitive compensation and a referral bonus of up to $2500.

Qualifications

• Demonstrated problem-solving and solution development skills.
• Experience using rigorous logic and methods to solve difficult problems.
• Strong electro-mechanical aptitude.

Responsibilities

• Perform computer installs and maintenance of hardware.
• Troubleshoot and resolve basic LAN/WAN connectivity issues.
• Provide assistance in the selection of potential vendors.

Skills

Problem-solving

Logical reasoning

Electro-mechanical aptitude

Customer service

Education

A+ Certification

MCP Certification

Tools

Microsoft Deployment Server (WDS)

Job description

An IT consulting firm is seeking a Technical Support professional in Dallas, TX for a contract duration of over 10 months. The role demands strong problem-solving skills, experience with hardware maintenance, and certifications such as A+ and MCP. Responsibilities include installing and troubleshooting agency PC/MAC hardware, providing excellent customer service, and assisting in vendor selection. An exciting opportunity to work with a dynamic team is available, complemented by competitive compensation and a referral bonus of up to $2500.