Tier 1 Helpdesk

Insight Global; Houston (TX); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer matching

Paid sick leave

Job summary

A leading staffing agency is seeking a Level 1 IT Technician in Houston, TX. This role involves imaging and troubleshooting hardware such as laptops and tablets in a beverage distribution center while working on-site five days a week. Candidates should have 1+ years of hands-on IT support experience and knowledge of Windows 10/11. Benefits include medical, dental, vision insurance, and a 401k plan with employer matching.

Qualifications

• 1+ year of hands-on IT Support experience.
• Experience imaging new devices including laptops, PCs, and tablets.
• Knowledge and experience with Windows 10/11.

Responsibilities

• Work in a beverage distribution center imaging newly received hardware.
• Document technical issues and feedback.
• Visit other facilities to refresh hardware as needed.

Skills

IT Support Experience

Knowledge of Windows 10/11

Imaging and Troubleshooting Devices

Job description

• 1+ year of hands‑on IT Support experience
• Knowledge and experience of Windows 10/11
• Experience imaging and troubleshooting new devices including with laptops, PCs, printers, scanners, tablets and handhelds; responsible for imaging newly received hardware
• Document any technical issues and feedback

Nice to Have Skills & Experience

• Mobility experience

Job Description

Our client is seeking a Level 1 IT Technician in Houston, TX in a beverage distribution center. They will work alongside other technicians and image newly received hardware such as laptops, desktops, tablets and handhelds. This individual should have at least 1 year of IT support experience. They will begin working to roll out all of the new hardware but they may have to visit some of the other facilities to refresh their hardware as well. This resource must be willing to go on‑site 5 days a week (M‑F).

Pay Rate

Up to $21/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.