Onsite IT Technical Services Engineer (Office & Plant)

Exploreholton; Kansas; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Monthly bonus potential

401k with company match

Medical, dental and vision coverage

Job summary

Johnsonville is seeking an IT Technical Services Engineer to provide responsive support for office, manufacturing, and site-based technology at our Holton facility in Kansas. You’ll troubleshoot, document, and resolve incidents while collaborating with the broader Technical Services team.

The ideal candidate has at least one year of information systems experience, familiarity with Windows, O365, Intune, and ERP printing environments, and a customer-service mindset.

Qualifications

• Associates degree preferred in Information Systems or Computer Science.
• Minimum of one year of professional information systems experience.
• Knowledge of Windows, O365, Intune, Autopilot, iOS, macOS, cloud tech, hardware and software.

Responsibilities

• Deploy and support endpoint, printing, mobility, access control, conference room, and manufacturing tech.
• Support manufacturing-floor tech including label printers, RF scanners, rugged tablets, OT workstations, SAP printing, Loftware processes, and shop-floor peripherals.
• Provide support for office, badge, label, SAP, and specialty printing environments including setup, queue validation, replacement coordination, and vendor escalation.
• Deploy and manage Windows, iOS, macOS, rugged tablets, Apple TV and other endpoints using standard processes.
• Troubleshoot wired/wireless, VPN, and connectivity issues; escalate as needed.
• Own incidents and requests through resolution with proper documentation and updates.
• Create knowledge base articles, SOPs, and troubleshooting guides to improve service quality.
• Serve as primary onsite IT support contact for Holton facility and collaborate with teams remotely.

Skills

customer service

documentation

Education

Associate degree in Information Systems or Computer Science

Tools

Windows

O365

MS Intune

Autopilot

SAP printing

Job description

Johnsonville is seeking an IT Technical Services Engineer to provide responsive support for office, manufacturing, and site-based technology at our Holton facility in Kansas. You’ll troubleshoot, document, and resolve incidents while collaborating with the broader Technical Services team.

The ideal candidate has at least one year of information systems experience, familiarity with Windows, O365, Intune, and ERP printing environments, and a customer-service mindset.