Onsite IT & Manufacturing Systems Engineer

Johnsonville, LLC.; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Monthly bonus

401(k) with company match

Health, dental and vision coverage

Job summary

Johnsonville IT is seeking an IT Technical Services Engineer to provide responsive support for office, manufacturing, and site‑based technology. You will diagnose issues, document clearly, and communicate with customers while collaborating with the broader Technical Services team to maintain high levels of service.

Responsibilities include deploying and maintaining endpoints, printing, mobility, access control, conference room and shop‑floor technology; supporting SAP printing and label

Qualifications

• Associate’s degree in Information Systems or Computer Science preferred.
• Minimum one year of professional information systems experience.
• Working knowledge of Windows, O365, MS Intune, Autopilot, iOS, macOS, cloud technologies, hardware and software applications.

Responsibilities

• Deploy, maintain, troubleshoot, and support endpoint, printing, mobility, access control, conference room, and manufacturing technology across office and production environments.
• Support manufacturing‑floor technology, including label printers, RF scanners, rugged tablets, OT workstations, SAP printing, Loftware related processes, and shop‑floor peripherals.
• Provide support for office, badge, label, SAP, and specialty printing environments, including setup, troubleshooting, queue validation, replacement coordination, and vendor escalation.
• Deploy, configure, troubleshoot, and lifecycle‑manage Windows, iOS, macOS, rugged tablets, Apple TV, and other endpoint devices using standard management, asset, and lease‑return processes.
• Perform first‑level troubleshooting for wired, wireless, VPN, and device connectivity issues, coordinating escalation with infrastructure or application teams as needed.
• Own incidents and service requests through resolution with accurate documentation, timely member updates, clear closure notes, and appropriate escalation.
• Create and maintain knowledge base articles, SOPs, troubleshooting guides, and process documentation to improve consistency, onboarding, and service quality.
• Serve as the primary onsite IT support contact for the Holton facility while collaborating remotely with Technical Services, vendors, site contacts, and service providers.

Skills

Customer service

Communication

Documentation

Time management

Organization

Education

Associate’s degree in Information Systems or Computer Science

Tools

Windows

O365

MS Intune

Autopilot

iOS

macOS

Cloud technologies

Networking basics

Job description

Johnsonville IT is seeking an IT Technical Services Engineer to provide responsive support for office, manufacturing, and site‑based technology. You will diagnose issues, document clearly, and communicate with customers while collaborating with the broader Technical Services team to maintain high levels of service.

Responsibilities include deploying and maintaining endpoints, printing, mobility, access control, conference room and shop‑floor technology; supporting SAP printing and label