Onsite IT Systems Administrator & Access Specialist

Framework Ventures; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k match

Parental leave

Commuter benefits

Stock options

Job summary

BitGo is seeking an IT Support/Operations professional to join our Digital Technology team onsite in New York. You will manage onboarding/offboarding, configure laptops with MDM tools, and administer Okta and Entra ID to ensure secure access for a global user base.

You will diagnose basic network issues, support AV setups, and coordinate with stakeholders using Jira/JSM. A strong communicator with hands-on problem-solving will thrive in our fast-paced environment.

Qualifications

• Experience configuring Windows and macOS endpoints with MDM platforms (Jamf, Intune).
• Experience leading IT onboarding calls and guiding new hires on setup and security.
• Familiar with Jira, JSM and ITSM workflows for top-tier support.
• Proficient in network basics and incident tracking for a global team.

Responsibilities

• Analyze and resolve IT system requests, driving improvements and documenting changes.
• Manage onboarding/offboarding, including provisioning and secure deactivation.
• Provision and maintain laptops via MDM ensuring policy compliance.
• Administer Okta lifecycles, SSO integrations, and group-based access controls.
• Support Entra ID, MDM and SaaS tools for seamless workflows.
• Diagnose LAN/WAN issues and monitor AV systems in conference rooms.
• Document incidents and changes, maintain inventory, and optimize processes.

Skills

Onboarding & offboarding

Security-minded

Strong communication

Analytical problem-solving

Prioritization in fast-paced env

Education

BS/BA in IT or CS

Tools

Jamf

Intune

Okta

Entra ID

Jira

Jira Service Management

Freshworks

Google Workspace

Slack

Job description

BitGo is seeking an IT Support/Operations professional to join our Digital Technology team onsite in New York. You will manage onboarding/offboarding, configure laptops with MDM tools, and administer Okta and Entra ID to ensure secure access for a global user base.

You will diagnose basic network issues, support AV setups, and coordinate with stakeholders using Jira/JSM. A strong communicator with hands-on problem-solving will thrive in our fast-paced environment.