Digital Technology Admin

Framework Ventures; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k match

Parental leave

Commuter benefits

Stock options

Job summary

BitGo is seeking an IT Support/Operations professional to join our Digital Technology team onsite in New York. You will manage onboarding/offboarding, configure laptops with MDM tools, and administer Okta and Entra ID to ensure secure access for a global user base.

You will diagnose basic network issues, support AV setups, and coordinate with stakeholders using Jira/JSM. A strong communicator with hands-on problem-solving will thrive in our fast-paced environment.

Qualifications

• Experience configuring Windows and macOS endpoints with MDM platforms (Jamf, Intune).
• Experience leading IT onboarding calls and guiding new hires on setup and security.
• Familiar with Jira, JSM and ITSM workflows for top-tier support.
• Proficient in network basics and incident tracking for a global team.

Responsibilities

• Analyze and resolve IT system requests, driving improvements and documenting changes.
• Manage onboarding/offboarding, including provisioning and secure deactivation.
• Provision and maintain laptops via MDM ensuring policy compliance.
• Administer Okta lifecycles, SSO integrations, and group-based access controls.
• Support Entra ID, MDM and SaaS tools for seamless workflows.
• Diagnose LAN/WAN issues and monitor AV systems in conference rooms.
• Document incidents and changes, maintain inventory, and optimize processes.

Skills

Onboarding & offboarding

Security-minded

Strong communication

Analytical problem-solving

Prioritization in fast-paced env

Education

BS/BA in IT or CS

Tools

Jamf

Intune

Okta

Entra ID

Jira

Jira Service Management

Freshworks

Google Workspace

Slack

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

The Digital Technology team at BitGo is at the core of enabling secure, scalable innovation across the company. We’re looking for driven, high-impact individuals who are passionate about technology, take true ownership of their work, and thrive in a fast-paced, highly collaborative environment. As a key member of the DT team, you’ll play a critical role in supporting BitGo’s growth, security, and operational excellence. This is a fully onsite role, offering the opportunity to work closely with teammates and cross-functional partners in real time, drive hands‑on technical initiatives, and make an immediate impact. Flexibility for occasional after‑hours support is required to help maintain seamless operations in our dynamic, global environment.

Responsibilities

• Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements.
• Manage employee onboarding and offboarding processes, including account provisioning, access control, and secure deactivation of systems and devices.
• Provision, configure, and maintain company laptops using MDM tools, ensuring compliance with security policies and asset management standards.
• Hands‑on experience administering Okta, including lifecycle management, SSO integrations (SCIM/SAML/OIDC), group-based access controls.
• Administer, enhance, and support IT systems and applications (e.g., Entra ID, MDM, and SaaS‑based tools) to ensure seamless integration, optimize workflows, and improve user productivity.
• Diagnose and perform basic troubleshooting of LAN, WAN, and other network‑related issues.
• Troubleshoot and maintain Audio/Video systems for conference rooms.
• Configure, install, and monitor IT systems, maintain accurate inventory and asset records, and document best practices, ensuring all incidents, service requests, and changes are logged effectively.

Qualifications

• 3+ years of experience in IT Support, IT Operations, or a similar technical role in a global company.
• 2+ Years of experience configuring and supporting Windows and macOS endpoints and their MDM platforms (e.g. Jamf, and Intune).
• Experience leading IT onboarding calls, guiding new hires through system setup, security requirements, and access configuration to ensure a smooth Day 1 experience.
• Basic network troubleshooting experience (e.g., LAN, WAN, patch management, etc.).
• Experience managing and participating in IT projects, collaborating with stakeholders and peers to ensure the successful delivery of business outcomes.
• Experience working in an agile framework such as Jira.
• Experience working and administrating ITSM platforms such as Jira Service Management (JSM) and Freshworks.
• Administration of Identity Management systems with users and groups.
• Hardware procurement and asset/inventory management.
• Proficient with Google Workspace, Slack, and Jira.
• Resourceful and analytical problem‑solver with strong attention to detail, excellent communication skills, and the ability to quickly research and resolve technical issues.
• Self‑motivated professional with the ability to effectively prioritize incoming requests, alerts, and tasks in fast‑paced environments.

Preferred

• Experience implementing AI‑driven solutions and automation to improve operational efficiency.
• Proficient with GAM (Google Apps Manager).
• Working knowledge of multiple operating systems, including Linux and Windows environments.
• Familiarity with SAML-based authentication and automated provisioning for Okta integrations.
• Familiarity with Zero‑Trust security principles and access restriction policies.
• Familiarity with Okta Workflows.
• Experience managing physical access control systems (e.g., key fobs, biometric card readers).
• Certification in the technologies mentioned above is a plus.
• BS/BA in Information Technology, Computer Science or a related discipline.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Benefits

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 4% 401k company match
• Paid parental leave, Paid vacation
• Free commuter/parking pass
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment

*Benefits may vary based on location.

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.