Onsite IT Support Engineer — Mac/Windows, MDM & SSO

arch.co; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Strong team

High impact work

Product-market fit

Team camaraderie

Office at 199 Water Street

Lunch provided

Job summary

Arch, a fast-growing fintech, is seeking an IT Support Engineer to join our New York office. You will manage device lifecycle, support conference room tech, and maintain IT infrastructure across the organization.

You will configure policies, script basics, and support both macOS and Windows environments, while collaborating with application admins and stakeholders to improve IT workflows. This hands-on role emphasizes reliability and user-focused service.

Qualifications

• Strong experience with device management, including MDM, EDR, and patch management.
• Proficiency with macOS and Windows internals, including configuration policies, basic shell scripting, and administration tooling.
• Experience with enterprise networking, including configuring switches and routers, and troubleshooting 802.3/802.11 issues.
• Ability to diagnose and resolve complex technical issues across macOS and Windows.
• Effective communication with diverse technical and non-technical stakeholders.

Responsibilities

• Manage the full device lifecycle — provisioning, deprovisioning, MDM profile management, device auditing, and ensuring assets are healthy and up to date.
• Provide technical support across the organization, including troubleshooting OS errors, software crashes, performance issues, connectivity problems, and email client configuration.
• Oversee identity and access management — account provisioning/deprovisioning, access reviews, SSO configuration, and tracking services in use (e.g., Miro, Superhuman, Salesforce).
• Monitor conference room devices and A/V equipment to ensure they are online and functioning.
• Maintain and update MDM scripts and collaborate to improve IT workflows and user lifecycle management.

Job description

Arch, a fast-growing fintech, is seeking an IT Support Engineer to join our New York office. You will manage device lifecycle, support conference room tech, and maintain IT infrastructure across the organization.

You will configure policies, script basics, and support both macOS and Windows environments, while collaborating with application admins and stakeholders to improve IT workflows. This hands-on role emphasizes reliability and user-focused service.