Onsite IT Support | Windows & Microsoft 365 (Irvine)

Rand Technology, Inc.; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Rand Technology, Inc. is seeking an onsite IT Support Specialist in Irvine, CA to provide frontline Level 1–2 support on a Microsoft-based stack. You’ll help employees with Windows devices, Microsoft 365, and Entra ID/On-Prem AD, ensuring smooth onboarding and technical issue resolution onsite.

The role emphasizes customer service, organized ticketing, and proactive problem solving, with an expectation to work onsite at our Irvine headquarters. Visa sponsorship is not available.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field preferred (or equivalent experience).
• 1–3 years of experience in an IT Support, Help Desk, or Desktop Support role.
• Experience supporting Windows environments and Microsoft-based enterprise tools required.
• Familiarity with Microsoft 365 administration and Entra ID is strongly preferred.

Responsibilities

• Serve as the first point of contact for onsite IT support requests, resolving Level technical issues in a timely manner.
• Troubleshoot Windows desktop/laptop issues including performance, connectivity, and application support.
• Provide support for Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
• Provide support for internal applications.
• Assist with user account setup, access management, and password resets.
• Set up, configure, and deploy new employee hardware including laptops, peripherals, and mobile devices.
• Support onboarding/offboarding processes, ensuring proper device provisioning and account access.
• Manage basic IT inventory, equipment lifecycle tracking, and onsite hardware logistics.
• Document incidents, resolutions, and procedures within the ticketing system and knowledge base.
• Coordinate with remote IT teams or senior administrators to elevate infrastructure or security-related issues.
• Ensure a high-quality onsite support experience for employees and visitors.

Skills

Windows troubleshooting

Microsoft 365 administration

Entra ID / Azure AD

Customer service

Ticketing systems

Device setup & imaging

Documentation

Independent work

Education

Associate’s or Bachelor's degree in Information Technology or related field

Job description

Rand Technology, Inc. is seeking an onsite IT Support Specialist in Irvine, CA to provide frontline Level 1–2 support on a Microsoft-based stack. You’ll help employees with Windows devices, Microsoft 365, and Entra ID/On-Prem AD, ensuring smooth onboarding and technical issue resolution onsite.

The role emphasizes customer service, organized ticketing, and proactive problem solving, with an expectation to work onsite at our Irvine headquarters. Visa sponsorship is not available.