On-Site IT Support Technician II – Irvine

Peraton; Irvine (CA); On-site; USD 51,000 - 82,000; Full time

Job summary

Peraton is seeking an IT Support Technician II to provide second-tier technical support and guidance on installation, configuration, and enhancement of enterprise IT systems. The role is based in Irvine, CA, and requires 100% on-site presence with travel to customer sites.

The ideal candidate offers strong customer service, troubleshooting skills, and experience with Microsoft services (AD, Intune, 365) and ITSM tools (ServiceNow, Jira). ITIL v4 is a plus; U.S. citizenship or GC is required.

Qualifications

• High School Diploma and 3 years of experience.
• US citizenship or Green Card; must pass City of Irvine Live Scan background check and polygraph.
• Excellent customer service and communication skills.
• Experience providing technical support and performing technical analysis.
• Strong front-line troubleshooting with basic to intermediate networking (TCP/IP, VPN, DNS, DHCP).
• Hands-on experience installing, configuring, adapting, and enhancing products and systems.
• Proficiency with enterprise software and hardware in large environments.
• Ability to work under pressure and meet deadlines in a fast-paced setting.
• Experience supporting Zoom and Microsoft Teams.
• Experience with Active Directory, Azure AD, Intune, and Microsoft 365.
• Familiarity with ITSM tools like ServiceNow or Jira.
• ITIL v4 certification (preferred) and experience with public entities or large organizations are a plus.
• Experience working with C-level executives is a plus.

Responsibilities

• Provides expert and second-tier technical support and analysis to field engineers and technicians.
• Offers guidance on installation, configuration, and enhancement of designated systems and services.
• Tests, trains, and supports customers on technical aspects; troubleshoots and adapts products per customer needs.
• Maintains trouble logs and advises on software/hardware purchases; basic PC, PBX support.
• Provides training to customers and frequently travels to customer sites.
• Partners with developers and engineers to reduce recurring incidents.
• Answers questions about installation, operation, configuration, and usage of systems and services.

Skills

Customer service

Troubleshooting

Networking basics

Technical support

Communication

Work under pressure

Microsoft 365

Education

High School Diploma

Tools

ServiceNow

Jira

Zoom

Microsoft Teams

Active Directory

Azure AD

Intune

Microsoft 365

Job description

Peraton is seeking an IT Support Technician II to provide second-tier technical support and guidance on installation, configuration, and enhancement of enterprise IT systems. The role is based in Irvine, CA, and requires 100% on-site presence with travel to customer sites.

The ideal candidate offers strong customer service, troubleshooting skills, and experience with Microsoft services (AD, Intune, 365) and ITSM tools (ServiceNow, Jira). ITIL v4 is a plus; U.S. citizenship or GC is required.