Onsite IT Support Technician — Windows, Network & IMAC

Bear Staffing Services, Inc.; Lafayette (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

Bear Staffing Services, Inc. is seeking an experienced Desktop Support Technician to provide onsite IT support in a Lafayette, IN environment. You will handle PC/hardware and software issues, IMAC tasks, and contribute to IT projects while ensuring excellent end-user service.

The role requires 3–7 years of hands-on hardware troubleshooting, strong Windows support, and the ability to manage multiple priorities in a fast-paced enterprise setting. Rotation-based on-site schedule applies.

Qualifications

• 3–7 years of experience supporting PC hardware and software.
• Strong hands-on experience diagnosing and replacing internal PC components.
• Strong Windows and software troubleshooting skills.
• Experience with asset management and IMAC activities.
• Ability to manage multiple projects and work independently.

Responsibilities

• Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Diagnose and troubleshoot PC/laptop hardware, including motherboards, hard drives, RAM, and CPUs.
• Troubleshoot Windows, Outlook, network printers, blue-screen errors, and other software issues.
• Install, configure, move, add, and change hardware and equipment.
• Support large IMAC projects, including printer migrations and PC refreshes.
• Maintain and track IT assets.
• Manage support tickets and ensure required follow-up is completed.
• Assist with server installations, configurations, upgrades, patching, backups, recovery, and maintenance.
• Provide hands-on support for network hardware and troubleshoot network performance issues.
• Perform approved installation, configuration, and maintenance of physical network equipment.
• Provide face-to-face technical support to end users.
• Back up and transfer end-user data.
• Assist with documenting and improving IT processes.
• Support coworkers with resolution of technical issues.
• Assist the Site Leader with established processes and escalations.
• Manage multiple projects and priorities.

Skills

Customer Service

HW/SW Troubleshooting

Server & Network Support

Dependability

Job description

Bear Staffing Services, Inc. is seeking an experienced Desktop Support Technician to provide onsite IT support in a Lafayette, IN environment. You will handle PC/hardware and software issues, IMAC tasks, and contribute to IT projects while ensuring excellent end-user service.

The role requires 3–7 years of hands-on hardware troubleshooting, strong Windows support, and the ability to manage multiple priorities in a fast-paced enterprise setting. Rotation-based on-site schedule applies.