Desktop Support Technician

Pyramid Consulting, Inc; Lafayette (IN); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance (medical)

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Desktop Support Technician for an onsite role in Lafayette, IN. The contract position (06+ months) requires hands-on hardware and software support for end users and enterprise IT operations.

You will handle IMAC activities, asset management, and user-facing troubleshooting while contributing to ongoing IT projects. The role emphasizes strong customer service, punctuality, and the ability to work independently in a fast-paced corporate environment.

Qualifications

• 3-7 years of experience in desktop support and IT hardware repair.
• Strong hands-on knowledge of PC and laptop components (motherboards, hard drives, RAM, CPUs).
• Proficiency in troubleshooting Windows OS, Microsoft Outlook, network printers, and peripherals.

Responsibilities

• Diagnose, troubleshoot, repair, test, and image desktops, laptops, monitors, printers, and other IT hardware.
• Troubleshoot hardware and software issues including Windows errors and printer connectivity.
• Perform IMAC activities including large-scale PC refreshes and printer migrations.
• Install, configure, upgrade, and maintain hardware, software, and peripherals.
• Maintain IT asset inventory and perform hardware replacements, data backups, and end-user data transfers.
• Provide hands-on server and network infrastructure support including installations and configurations.
• Assist with server backups, recovery procedures, security maintenance, and network performance issues.
• Provide in-person technical support to end users, manage support tickets, and ensure timely issue resolution.
• Support multiple IT projects, document process improvements, and assist with escalations.

Skills

PC hardware

Windows troubleshooting

End-user IT support

Customer service

Face-to-face support

Job description

Immediate need for a talented Desktop Support Technician. This is a 06+ Months Contract opportunity with long-term potential and is located in Lafayette, IN (Onsite).

Job ID:26-32638

Pay Range: $22 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Diagnose, troubleshoot, repair, test, and image desktops, laptops, monitors, printers, and other IT hardware.


• Troubleshoot hardware and software issues, including Windows errors, Microsoft Outlook, network printers, and peripheral connectivity.


• Perform IMAC (Install, Move, Add, Change) activities, including large-scale PC refreshes and printer migration projects.


• Install, configure, upgrade, and maintain hardware, software, and computer peripherals.


• Maintain IT asset inventory and perform hardware replacements, data backups, and end-user data transfers.


• Provide hands-on support for server and network infrastructure, including installations, configurations, maintenance, and troubleshooting.


• Assist with server backups, recovery procedures, security maintenance, and network performance issues.


• Provide in-person technical support to end users, manage support tickets, and ensure timely issue resolution.


• Support multiple IT projects, document process improvements, and assist with escalations and enterprise IT operations.

Key Requirements and Technology Experience:

• 3-7 years of experience in desktop support, PC hardware repair, software troubleshooting, and end-user IT support.


• Strong hands-on knowledge of PC and laptop hardware components, including motherboards, hard drives, RAM, and CPUs.


• Proficiency in troubleshooting Windows operating systems, Microsoft Outlook, network printers, and computer peripherals.


• Experience with IMAC activities, hardware deployments, PC refreshes, printer migrations, and IT asset management.


• Strong understanding of server and network support within an enterprise environment; hands‑on infrastructure support is a plus.


• Excellent customer service, communication, and interpersonal skills, with the ability to provide effective face-to-face technical support.


• Ability to work independently, manage multiple priorities, and collaborate with team members to resolve technical issues.


• Dependability, punctuality, accountability, and consistent attendance during scheduled working hours.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.