Onsite IT Support Technician — Troubleshooting & Service

NRS; Ontario, Northern (CA, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

NRS is seeking a Support Technician to deliver onsite and on-call end-user IT support. You will troubleshoot Windows desktop environments, install and configure hardware/software, and provide printer support while maintaining strong end-user service.

The role emphasizes security-aware processes and collaboration within the IT team. Ideal candidates have a high school diploma, strong troubleshooting skills, and familiarity with Office 365 and Apple OS.

Qualifications

• Ability to troubleshoot technical issues across desktop environments.
• Basic understanding of IT hardware and software deployment.

Responsibilities

• Provide onsite/on-call end-user support in a desktop computing environment.
• Troubleshoot OS issues on Windows 7/8/10 and peripherals.
• Install/configure hardware and software per organizational needs.
• Deliver printer support and maintenance.
• Collaborate with IT team to implement network upgrades and IT policies.

Skills

Troubleshooting

Customer service

Windows OS

Office 365

Team collaboration

Education

High school diploma

Technical certifications (preferred)

Tools

Printer support

Apple OS familiarity

Job description

NRS is seeking a Support Technician to deliver onsite and on-call end-user IT support. You will troubleshoot Windows desktop environments, install and configure hardware/software, and provide printer support while maintaining strong end-user service.

The role emphasizes security-aware processes and collaboration within the IT team. Ideal candidates have a high school diploma, strong troubleshooting skills, and familiarity with Office 365 and Apple OS.