Onsite IT Support Technician — ServiceNow & End-User Expert

Sungrow Power Supply Co., Ltd.; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus eligibility

Comprehensive benefits package

Job summary

A global renewable energy company is seeking an IT Support Technician at its Houston office. This role is responsible for providing Tier 1 and Tier 2 support, resolving IT issues, and managing support tickets. The ideal candidate will have over a year of experience in IT support, proficiency in Windows OS and Microsoft 365, and excellent communication skills. This is a full-time onsite position offering opportunities for process improvements and employee support.

Qualifications

• 1+ years of IT support or service desk experience.
• Proficient in Windows OS and Microsoft 365.
• Experience with ServiceNow or similar platforms.

Responsibilities

• First point of contact for IT support requests.
• Provide Tier 1 and Tier 2 technical support.
• Onboard and offboard employees.

Skills

IT support experience

Windows OS proficiency

Microsoft 365 knowledge

Troubleshooting hardware

Networking concepts

Active Directory management

Excellent communication

Problem-solving skills

Education

Associate’s or Bachelor’s degree in IT or related field

CompTIA A+

Network+

Microsoft 365 Certified: Endpoint Admin

ITIL 4 Foundation

Tools

ServiceNow

Microsoft 365

Job description

A global renewable energy company is seeking an IT Support Technician at its Houston office. This role is responsible for providing Tier 1 and Tier 2 support, resolving IT issues, and managing support tickets. The ideal candidate will have over a year of experience in IT support, proficiency in Windows OS and Microsoft 365, and excellent communication skills. This is a full-time onsite position offering opportunities for process improvements and employee support.