Onsite IT Support Technician — End-User Tech Pro

Jobs via Dice; Oakland (CA); On-site; USD 36,878 - 47,706; Full time

Job summary

A leading technology services provider in Oakland is seeking an individual contributor for an IT Support role. This position offers first level support, ensuring exceptional service and technical assistance to users. Responsibilities include resolving technical issues, escalating when necessary, and adhering to documentation standards. Candidates should have an Associate's degree in a related field or equivalent experience, and ideally possess at least one year of IT experience. This full-time role offers competitive pay and operates onsite, promoting workforce productivity.

Qualifications

• Associates degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field.
• Minimum One (1) Year IT Experience OR Microsoft certification related to IT support.
• Experience writing documentation or standard operating procedures related to IT operations and support preferred.

Responsibilities

• Provide first level support to resolve problems with products and applications.
• Follow standard operation procedures for incident escalation.
• Support troubleshooting efforts in conjunction with customers.

Skills

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Problem Solving

Teamwork

Technical Communication

Education

Associates degree in Computer Science or related field

Tools

Microsoft Office

Help Desk

Job description

A leading technology services provider in Oakland is seeking an individual contributor for an IT Support role. This position offers first level support, ensuring exceptional service and technical assistance to users. Responsibilities include resolving technical issues, escalating when necessary, and adhering to documentation standards. Candidates should have an Associate's degree in a related field or equivalent experience, and ideally possess at least one year of IT experience. This full-time role offers competitive pay and operates onsite, promoting workforce productivity.